Walker & Dunlop is one of the largest providers of capital to the commercial real estate industry, committed to creating meaningful change in communities. The Loan Quality and Reporting Analyst supports the Loan Quality program by ensuring loan files are accurate and complete, performing quality reviews, and producing reporting that highlights trends and improvement opportunities.
Responsibilities
- Support loan quality review activities under the direction of Loan Quality leadership, including end-to-end file testing and thematic reviews against internal standards and applicable guides
- Document work performed, evidence reviewed, exceptions identified, and conclusions reached in a clear, reproducible manner
- Maintain organized workpapers and an evidence library to support internal reviews, audits, and examinations
- Support assigned KYC/AML testing activities and escalate exceptions in accordance with established protocols
- Maintain control inventory records for Underwriting and Closing, including control objectives, owners, frequency, and evidence location
- Support testing of control design and operating effectiveness through assigned evaluation steps and complete documentation
- Ensure control evidence is current, complete, and stored in accordance with team standards
- Maintain trackers for management action plans, including status updates, due dates, closure evidence, and escalation of overdue items, as well as create reporting/data visualization for management reporting
- Coordinate audit and examination request lists by tracking deliverables, gathering supporting materials, and confirming submissions are complete and consistent
- Track corrective actions through closure validation and help summarize trends such as repeat findings, aging, and time to closure
- Build and maintain recurring reports and dashboards to support Loan Quality leadership and business stakeholders
- Perform ad hoc analyses to identify trends, exceptions, risks, and process improvement opportunities
- Aggregate data from multiple sources and prepare clear, concise reporting materials for leadership updates
- Monitor and report on key quality metrics, findings, remediation progress, and related operational trends
- Perform data-quality checks and exception testing for critical loan data elements across Underwriting, Closing, and related downstream processes
- Support pre-submission validations and reconcile post-submission error reports when applicable
- Document validation rules, thresholds, and recurring issues, and partner with business and Technology teams to support root-cause remediation
- Maintain procedures, work instructions, field definitions, and reference materials related to Loan Quality activities
- Support implementation tracking for guide updates, procedural changes, and related training materials
- Assist with team enablement for new reporting, quality review processes, and system changes
- Perform other duties as assigned
Skills
- Bachelors degree required
- Experience with Power BI, Power Query, SQL, or similar reporting and analytics tools
- Proficiency in Excel, including formulas, filtering, lookups, and pivot tables
- Strong attention to detail, organization, and documentation discipline
- Ability to manage multiple deadlines and maintain accurate trackers, workpapers, and supporting evidence
- Strong written and verbal communication skills, with the ability to present information clearly and concisely
- Ability to review information carefully, identify exceptions, and follow established procedures
- Ability to collaborate effectively across Underwriting, Closing, Technology, and Compliance or Risk-related teams
- Interest in quality assurance, controls, audit readiness, reporting, and process improvement
- Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
- Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
- Familiarity with commercial real estate or multifamily lending concepts preferred
- Familiarity with agency programs such as Fannie Mae DUS and Freddie Mac Optigo preferred
- Experience supporting control testing, audit requests, remediation tracking, or user acceptance testing preferred
- Exposure to KYC/AML review support or control-related documentation preferred
Benefits
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Career development opportunities
- Empowerment and encouragement to give back – volunteer hours and donation matching
Company Overview
Walker & Dunlop is a commercial real estate finance and advisory firm that creates strong capital markets and investment sales capabilities. It was founded in 1937, and is headquartered in Bethesda, Maryland, USA, with a workforce of 1001-5000 employees. Its website is https://www.walkerdunlop.com.