American Medical Response (GMR) is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. The Account Executive will serve as a liaison between clients and AMR, ensuring positive client relations and maximizing services while identifying new business opportunities.
Responsibilities
- Initiate and maintain routine contacts (to include visits, phone calls, and virtual meetings) to existing clients to ensure smooth working relationships
- When applicable, hire, train and manage the day-to-day activities of Account Representatives
- Build / retain solid relationships with personnel at various facilities to promote services and assist in the identification of new business opportunities and technology or operational enhancements to existing contracts
- Collaborate with Business Development, Finance, and Operations to evaluate, develop, and respond to Requests for Proposals (RFPs)
- Work with Operations, Business Development and the Communication Center(s) to develop and implement Service plans
- Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Market Area
- Work with Business Development in developing effective communication and marketing material
- Demonstrate a professional approach to creating value and gaining confidence in AMR services from customers
- Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents
- Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan
- Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner
- Participate in new employee orientation regarding the importance and goals of AMR’s Customer Service Policies/Procedures
- Provide weekly updates on customer interactions or as needed
- Travel within the assigned region is required. Overnight travel to attend conferences, trade shows, and GMR meetings may be required
- Adherence to and compliance with information systems security is everyone’s responsibility
- It is the responsibility of every computer user to know and follow Information Systems security policies and procedures
- Attend Information Systems security training, when offered
- Report information systems security problems
Skills
- BA/BS degree in Marketing, Business, or related field preferred
- Must possess at least one (1) or more years business/private sector experience with demonstrated Leadership skills
- Valid state drivers' license and must be able to continuously meet GMR's Driver Qualification Standards
- Emergency Medical Services (EMS) experience preferred
Company Overview
America’s leading provider of medical transportation, provides services in 40 states and the District of Columbia. It was founded in 1992, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 10001+ employees. Its website is https://www.amr.net/.