Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Position Summary
The Administrative Assistant provides comprehensive administrative and clerical support to the Claims team, with a focus on professional liability lines including Healthcare, Errors & Omissions (E&O), Directors & Officers (D&O), Cyber, and Employment Practices Liability (EPL). This role plays a critical part in ensuring accurate claim documentation, timely reporting, and effective coordination among internal stakeholders, insureds, clients, brokers, legal counsel, and third-party vendors.
Location: This role is eligible for fully remote work.
How you'll make an impact
Key Responsibilities:
Provide day-to-day administrative support to claims professionals and executive leadership
Receive and process incoming Notices of Loss, including First Reports, Supplemental Reports, and Closing Notices
Track administrative activities, follow-ups, and deadlines to ensure timely task completion
Complete and assist with claim system entries and updates
Assist with maintaining organized and accurate electronic claim files
Prepare, coordinate, and assist with written and verbal communications to insureds, clients, brokers, attorneys, and third-party vendors at the direction of claims professionals
Assist with payment processing for indemnity and expense transactions, including invoice tracking
Prepare claim-related reports, loss summaries, loss runs, and bordereaux as requested
Ensure adherence to internal claims guidelines, procedures, and documentation standards
About You
Required:
High school diploma and 2 years related experience required
Working knowledge of Microsoft Windows applications and Microsoft Office
Preferred:
3–5 years of administrative experience, preferably within insurance or claims
Prior exposure to professional liability claims terminology strongly preferred
Strong organizational skills with exceptional attention to detail
Demonstrated ability to handle sensitive and confidential information
Effective written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience working with claims management systems
General understanding of claims workflows, including indemnity vs. ALAE tracking
Proven ability to meet deadlines in a high-volume, time-sensitive environment
Strong follow-up skills and commitment to thorough documentation
Work Environment:
Remote role with an insurance carrier, MGA, or TPA
Fast-paced claims environment with regulatory and reporting considerations
#LI-DF1 #LI-REMOTE
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.