Fred Hutchinson Cancer Center is a leading organization in cancer treatment and research based in Seattle. The Application Analyst II is responsible for supporting applications that facilitate clinic operations, providing technical support, troubleshooting, and user training, while also assisting senior analysts with system configuration and process development.
Responsibilities
- Supports application security
- Manages and supports tier one technical support processes, such as break fix, troubleshooting, and systems change management
- Conducts testing in tier 2 and tier 3 technical support processes
- Delivers training
- Builds and manages technical documentation
- Complies with all regulatory mandates, as applicable
- Builds, tests, manages, and supports system configuration
- Supports requirements gathering and analysis
- Tests custom system development
- Builds, tests, manages, and supports application security
- Designs and builds tier one technical support processes, such as break fix, troubleshooting, and systems change management
- Designs, builds, manages, and supports tier 2 technical support processes
- Builds and manages training
- Builds and manages technical documentation
- Complies with all regulatory mandates, as applicable
- Designs system configuration
- Requirements gathering and analysis
Skills
- High school education or GED
- 0-2 years of IT experience, preferably in healthcare setting
- Able to rapidly solve IT systems problems that interfere with or disable clinical operations
- Ability to identify and triage issues appropriately
- Ability to organize and prioritize concurrent responsibilities and demands
- Ability to use initiative and sound judgment in carrying out responsibilities
- Ability to meet timelines for assigned tasks
- Ability to train others in how to use systems
- Ability to build relationships while maintaining appropriate boundaries
- Ability to work in a complex, fast paced, health care environment
- Demonstrated interest in advancing technical capability
- Customer service skills
- BA/BS in related field
- MS Visio, Excel
Benefits
- Medical/vision
- Dental
- Flexible spending accounts
- Life
- Disability
- Retirement
- Family life support
- Employee assistance program
- Onsite health clinic
- Tuition reimbursement
- Paid vacation (12-22 days per year)
- Paid sick leave (12-25 days per year)
- Paid holidays (13 days per year)
- Paid parental leave (up to 4 weeks)
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