Assistant Property Manager (Remote – Philippines)
Location: Remote
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits
Schedule: U.S. Hours
About the Role
SmartScale360 is looking for an Assistant Property Manager / Executive Assistant to support our U.S.-based property operations. You’ll oversee daily property management tasks and provide executive-level support to ensure smooth operations and high-quality guest experiences.
This role is ideal for candidates with short-term rental or property management experience who are proactive and thrive in a fast-paced environment.
Key Responsibilities
- Manage, train, and oversee a team of virtual assistants
- Assign tasks and ensure accountability across all operational areas
- Monitor performance and provide feedback to maintain high standards
- Ensure systems and SOPs are followed consistently
- Oversee all guest communication across platforms (Airbnb, VRBO, direct bookings)
- Ensure responses are timely, professional, and aligned with brand standards
- Personally handle escalated guest issues via phone, email, or messaging
- Proactively identify and resolve service gaps
- Ensure all guest-related operational tasks are completed, including:
- Pool heating requests
- Guest requests and special accommodations
- Vendor coordination (via team) - cleaning & maintenance
- Oversee supply inventory and coordinate ordering as needed
- Ensure listings are accurate and updated across all platforms
- Submit quarterly TOT (Transient Occupancy Tax) filings for clients
- Process guest refunds accurately and promptly
- Submit and track damage claims with insurance providers
- Assist with light bookkeeping and financial tracking
- Maintain and improve operational workflows and SOPs
- Ensure consistent execution across all properties and team members
- Identify inefficiencies and recommend improvements
- Uphold the company’s reputation for high-quality service
Tools
Experience with (or willingness to learn):
- Guesty
- Airbnb
- Vrbo
- Guesty Locks
- Guesty Accounting
- Slack
- Google Docs and Gmail
Required Qualifications
- 1+ year of property management or short-term rental experience
- Strong attention to detail and organizational skills
- Excellent written and verbal communication
- Proven ability to manage and lead remote teams
- Customer service mindset with problem-solving ability
- Ability to multitask and prioritize in a fast-paced environment
- High level of accountability and ownership
Work-From-Home Requirements:
- Device: Intel i5 + 8 GB RAM minimum
- 100 Mbps internet
- Backup device, internet, and power supply
Why Join SmartScale360?
Join a supportive, high-energy team, grow your career, and play a key role in ensuring our properties and guest experiences are world-class.
Apply now and help us raise the standard in short-term rental management!
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