Community Federal Savings Bank (CFSB) is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a detail-oriented and proactive Associate, Bank Operations who will focus on abandoned and unclaimed properties.
Responsibilities
- Run daily/weekly dormancy and escheatment reports to identify eligible accounts across product lines (checking/savings, cards, remittances, gift cards)
- Validate dormancy triggers (e.g., period of inactivity, returned mail, undeliverable statements) and customer contact details
- Prepare and send due diligence notices (mail/email) within mandated timelines; track responses and reactivation outcomes
- Process state escheat filings (pre‑escheat, remittance, and post‑escheat confirmations) and reconcile balances with Finance/GL
- Post required general ledger entries and ensure journal support aligns with filings and remittances
- Maintain audit trails: notices, dates, amounts, account evidence, and state reporting artifacts
- Coordinate with Customer Service to reactivate accounts when customers respond; reverse escheat workflow where appropriate
- Partner with Compliance/Legal on policy interpretation and changes to state rules
- Work with Finance on monthly close impacts, reconciliation, and remittance confirmations
- Coordinate with Technology/Data teams on report logic, file formats, and secure data transfer to state portals/vendors
- Engage Customer Experience on outreach templates and clear customer guidance
- Research and resolve customers’ inquiries
- Work collaboratively with internal teams to ensure client satisfaction and successful project completion
- Generate and compile data for internal/external audits. Which may include MRA remediation related 314 rule
- Perform quality control checks to ensure all processing and posting are accurate
- Perform other duties as assigned by Management
Skills
- Bachelor's Degree or equivalent work experience in a related field
- 1–3 years of banking operations experience (deposit ops, card ops, payments, reconciliations, or settlements)
- Familiarity with escheatment/unclaimed property processes (dormancy, due diligence, reporting, remittance)
- Excellent verbal, written, interpersonal communication and leadership skills
- Proven track record of effectively working in cross-functional teams
- Ability to communicate effectively with vendors/partners, customers, and internal teams
- Detail-oriented and proactive approach
- Ability to run daily/weekly dormancy and escheatment reports
- Ability to validate dormancy triggers and customer contact details
- Ability to prepare and send due diligence notices within mandated timelines
- Ability to process state escheat filings and reconcile balances with Finance/GL
- Ability to maintain audit trails and coordinate with Customer Service
- Ability to partner with Compliance/Legal on policy interpretation
- Ability to work with Finance on monthly close impacts and remittance confirmations
- Ability to coordinate with Technology/Data teams on report logic and secure data transfer
- Ability to engage Customer Experience on outreach templates and customer guidance
- Ability to research and resolve customers' inquiries
- Ability to perform quality control checks to ensure processing and posting accuracy
- “Roll-up-your sleeves” entrepreneurial approach desired
Benefits
- Performance-based bonus
- Other benefits
Company Overview
Founded in 2001, CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. It was founded in 2001, and is headquartered in Woodhaven, New York, USA, with a workforce of 51-200 employees. Its website is https://www.cfsb.com/.