Ethisphere is actively recruiting a BELA Account Manager (known internally and within our community as an Engagement Director), who will primarily serve as the relationship manager and key point of contact for members of Ethisphere’s Business Ethics Leadership Alliance (BELA). BELA is a community of leading organizations who collaborate on developing and sustaining a company culture of integrity and improving a myriad of disciplines and features across the compliance and ethics programs. In addition to the community elements of BELA, members also get subscription access to data, resources, tools, and expertise delivered via a SaaS platform. The successful candidate will drive engagement and usage of the BELA benefits amongst client members in order to support them in their work of advancing their Ethics Compliance strategy. The Engagement Director will own a book of business, of approximately 60 to 80 client members, and be responsible for renewing these members and driving expansion across Ethisphere’s product suite.
About Us:
Ethisphere is the global leader in defining and advancing the standards of ethical business practices that strengthen corporate brands, build trust in the marketplace, and deliver business success. Companies turn ethics, compliance, and culture into a business advantage by leveraging Ethisphere’s data-driven program and culture assessments featuring the latest guidance and the practices of hundreds of global organizations across the 8 pillars of an ethical culture, and 240+ ethics, compliance, social, and governance data points delivered through a proprietary software platform. Ethisphere also honors superior integrity programs through World’s Most Ethical Companies® recognition, brings together a community of industry experts with the Business Ethics Leadership Alliance (BELA), and advances ethical business practices through the Global Ethics Summit, Ethisphere Magazine and the Ethicast podcast. For more information, visit https://ethisphere.com.
Ethisphere has a strategic partnership with ASG, part of Alpine Investors, a people-driven private equity firm.
Responsibilities:
- Be the primary account manager for assigned BELA members, developing long-term and trusted relationships with key client contacts (often Chief Ethics Compliance Officer at member companies) and supporting them in their engagement and usage of the BELA benefits. This includes:
- Onboarding of new members, including setting up access and proficiently demonstrating technical product features and value
- Ensuring current members are engaged and satisfied, by monitoring benefit utilization and delivering exceptional client service on a day-to-day basis via email and virtual/in-person presentations and meetings.
- Conducting quarterly or more frequent strategic planning or business review calls with existing accounts with regular check ins in between
- Own an enterprise book of business of 60-80 accounts, with quarterly and annual targets for renewals (Gross Revenue Retention) and expansion (Net Revenue Retention)
- Maintain accurate account plans, account details, and customer health scores across systems including Health Scoring database and Salesforce for all accounts
- For at-risk accounts, work cross-functionally and with executive sponsors to develop an action plan to mitigate against churn-risk
- Assist in the development and execution of peer-to-peer in-person and virtual assemblies (i.e., roundtables or other events) with BELA members for purposes of Ethisphere and company-led conversations
- Partner with Sales, Product, Advisory Services, and other functions to improve customer experience
- Update job knowledge and display intellectual curiosity relevant to the role by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Requirements:
- 5+ years of prior account management or customer success experience, with a history of owning both renewals and expansion of enterprise level customer relationships (e.g., companies with 5000+ employees, companies in or near the Fortune 500)
- Experience should include renewing SaaS subscription products and/or advisory services
- Experience in the legal and compliance industry is preferred but not required
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs and priorities
- Personal commitment to strong ethical practices and an interest in helping companies advance a strong ethical corporate culture and support corporate social responsibility initiatives
- Expert at Salesforce, Microsoft Office Suite, Salesforce, and virtual platforms such as Zoom and Teams
- Ability to travel for customer engagements, no more than 10% of the time
Perks:
- Competitive pay, from $120,000-$130,000 OTE, which includes $75,000-$80,000 base pay and $45,000-$50,000 variable compensation
- Monthly wellness and home office stipends
- Excellent benefits package
- 4% employer match on 401(k)
Interview Process:
1. 30-min Zoom with HR
2. 45-min Zoom with Senior Director of Account Management
3. 1-hr Zoom with BELA Executive Director
4. 1.5hr Deep Dive with Chief Operating Officer and HR
Originally posted on Himalayas
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