24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Bilingual Community Supports Coordinator plays a pivotal role in managing operational processes for the Agency with Choice service line, focusing on caregiver onboarding, member admission, and compliance requirements.
Responsibilities
- Manage the caregiver onboarding process, including documentation, compliance, and timely updates throughout the hiring pipeline
- Act as the main point of contact for new members and caregivers, ensuring smooth onboarding and addressing questions or concerns
- Coordinate caregiver compliance, ensuring all required certifications and job requirements are up to date
- Schedule and lead orientation sessions for new caregivers, providing training on program processes and policies
- Track and report on caregiver and member onboarding progress, ensuring the timely completion of necessary tasks
- Maintain accurate records in tracking systems and case management software for both members and caregivers
- Communicate with Case Managers regarding member updates, including changes in condition or incident reports
- Ensure compliance with health plan requirements and closed-loop referrals, collaborating with external partners as needed
- Provide ongoing support to caregivers and members through responsive communication and problem resolution
Skills
- Minimum of 1 year of customer service or service-oriented experience
- Must be fluent in both English and Spanish (written and spoken)
- Strong communication skills with the ability to engage effectively with internal and external customers
- Excellent organizational skills and attention to detail in managing multiple onboarding processes simultaneously
- Problem-solving abilities to address issues quickly and efficiently
- Proficient in Salesforce, Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work under pressure and meet deadlines while maintaining a positive attitude
- Analytical thinking to assess data, trends, and the impact of various tasks or projects
- Time management skills to prioritize tasks and meet deadlines in a fast-paced environment
- Positive Attitude: Maintaining an optimistic and solution-focused mindset, even when facing challenges or setbacks
- Agile: The ability to adapt quickly to change, stay flexible, and respond effectively to new situations or challenges
- Experience in healthcare, caregiver onboarding, or member services is a plus
- Ability to work independently and follow through on tasks with minimal supervision
Company Overview
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