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Bilingual Dental Admin & Receptionist (Virtual Assistant)
Location: Remote — Costa Rica
Employment Type: Full-Time
Industry: Dental / Healthcare Support
Salary: $1,280 USD/month
About the Role
We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows.
This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely.
The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish.
You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team.
Key Responsibilities
Patient Communication & Front Desk Support
Handle inbound and outbound patient calls in both English and Spanish
Respond to emails, texts, and patient inquiries professionally and promptly
Provide friendly, empathetic, and patient-centered customer service
Conduct appointment reminders and treatment follow-ups
Help improve patient engagement and treatment acceptance
Appointment Scheduling & Coordination
Schedule, confirm, reschedule, and manage patient appointments efficiently
Coordinate calendars and optimize scheduling workflows
Ensure patient information and appointment details remain accurate and updated
Maintain smooth communication between patients and the dental team
Insurance Verification & Billing Support
Verify insurance eligibility, benefits, and coverage prior to appointments
Assist with billing coordination and payment posting
Support claims follow-up and insurance documentation processes
Help patients understand coverage and payment-related information
Administrative & Operational Support
Manage patient intake and demographic updates
Maintain accurate digital records and documentation
Support data entry, reporting, and administrative workflows
Ensure all records remain organized and HIPAA compliant
Assist with additional operational tasks to support office efficiency
Requirements
Fluent in both English and Spanish (spoken and written) — REQUIRED
English proficiency level: C1 or higher required
Clear and professional communication skills with a neutral accent preferred
Minimum 1–2 years of experience in:
U.S. dental administration
U.S. healthcare administration
Dental front desk support
Medical scheduling or insurance coordination
Strong understanding of:
Dental workflows
Insurance verification
Appointment scheduling
Patient communication
Experience using dental PMS platforms such as:
Dentrix
Eaglesoft
Open Dental
Similar systems
Strong multitasking and organizational abilities
High attention to detail and professionalism
Comfortable working independently in a remote environment
Strong sense of accountability, confidentiality, and HIPAA compliance
What We’re Looking For
Patient-first mindset with excellent communication skills
Highly organized and detail-oriented professional
Strong follow-through and reliability
Ability to remain calm and professional in fast-paced environments
Team player comfortable collaborating remotely
Someone proactive, resourceful, and solutions-oriented
What Success Looks Like
Patients receive prompt, professional, and empathetic support
Scheduling and front-desk workflows operate efficiently
Insurance verification and billing support remain accurate and organized
Patient communication is timely and professional
Administrative processes support smooth daily clinic operations
The dental team can operate efficiently with strong remote administrative support
Why Join Us?
Fully remote opportunity supporting U.S.-based dental operations
Long-term growth potential within healthcare administration
Collaborative and supportive team environment
Opportunity to develop expertise within dental operations and patient coordination
High-impact role supporting patient experience and clinic efficiency
This is a remote/telecommute position.
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