Job Summary:
The Billing & Posting Resolution Advocate is responsible for providing TruBridge services to customers. This includes coordinating the day-to-day activities of a hospital or clinic’s business office such as patient billing and collection, third-party payer relations, and/or preparation of insurance claims.
Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:
- Coordinates business office functions and personnel that may include, but is not limited to patient billing, credit and collections, and data entry.
- Recommends new processes and changes in current processes.
- Implements controls to ensure appropriate submission, billing and credit and collections are kept in accordance with established procedures.
- Implements appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
- Ensures that accurate and timely billing is being done by staff members in accordance with established procedures and third-party requirements.
- Responsible for consistently meeting production and quality assurance standards.
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer.
- Updates job knowledge by participating in company offered education opportunities.
- Protects customer information by keeping all information confidential.
- Processes miscellaneous paperwork
- Ability to work with high profile customers with difficult processes.
- May regularly be asked to help with team projects.
- Responsible for assisting manager in the management of employees which would include coaching, training, and performing necessary disciplinary actions including following up on action plans for their employees.
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer.
- Ensures employee compliance with dress code, attendance, and other company policies.
- Processes miscellaneous paperwork and performs other administrative duties as assigned.
- As a Billing and Posting Resolution Advocate you will also need to:
- Fill-in as a Biller where needed.
- Must be agile and able to easily shift between tasks.
- Assist with backlog billing projects, such as advanced claim resolution.
- Assist with new contract implementation.
- Review claims to ensure edits are setup correctly.
Minimum Requirements:
Education/Experience/Certification Requirements
- At least 3 years hospital billing experience, can include time outside of TruBridge
- Excellent communication (written and oral) and interpersonal skills.
- Strong organizational, multi-tasking, and time-management skills.
- Must be detail oriented and able to follow through on issues to resolution.
- Must be able to act both independently and as a team member.
- High School Diploma or equivalent combination of education and relevant experience needed.
- Excellent critical thinking, organizational, and time management skills with a strong attention to detail, accuracy, and follow through.