Role Overview
As a Care Coordinator at Wellthy, you will support families and members residing in Canada and the United States, addressing their unique caregiving needs, and taking a proactive role in managing their care plans.
What You Will Do
You will be the primary point of contact for families, helping them navigate complex healthcare tasks such as finding the right providers, managing medical bills, scheduling appointments, tracking medications, and vetting facilities.
Why It Might Be a Fit
To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
Requirements
- University Degree in Social Work or a healthcare-related profession and/or advanced degrees
- 5+ years work experience in a healthcare role
- Fluency in French and English
- Strong ethical standards and a respect for client confidentiality
- Ability to integrate and collaborate well with others while adapting to evolving service experiences
- Knowledge of and ability to navigate the healthcare sector
- Experience developing and facilitating care plans
- Providing ongoing, hands-on support for complex healthcare situations
- Experience creating high-touch customer journey experience
- Proficiency with macOS systems, GSuite, Slack, and 1Password
Benefits
- Starting salary $70,000-$80,000 per year
- Remote work environment
- Medical, dental and vision benefits within 30 days of hire
- Mental health benefits
- 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
- Sick and Caregiving Days
- Professional development initiatives for growth
- Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave
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