About the position
Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform.
Responsibilities
- Coordinates and executes the implementation of Group Insurance Policies ,
- Coordinates and executes plan change requests and policy amendments ,
- Coordinates and executes billing inquiries and policy related inquiries ,
- Executes business testing scripts when new system capabilities are delivered ,
- Assists with premium reconciliations ,
- Acts as liaison between client and internal MetLife areas ,
- Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal) ,
- Ability to handle high transaction volumes on a daily basis ,
- Assist with escalated inquiries
Requirements
- 2-3+ years of experience ,
- Ability to communicate clearly, timely and professionally both verbally and in writing ,
- Ability to provide excellent customer service and relationship management ,
- Ability to work in a team environment and assist other areas when needed ,
- Participate in testing of new capabilities ,
- Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines ,
- Proficient in Microsoft Office software (Excel, Word, PowerPoint) ,
- AAS or BS preferred
Nice-to-haves
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Benefits
- Comprehensive health plan that includes medical/prescription drug and vision ,
- Dental insurance ,
- No-cost short- and long-term disability ,
- Company-paid life insurance and legal services ,
- Retirement pension funded entirely by MetLife ,
- 401(k) with employer matching ,
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance ,
- Employee Assistance Program (EAP) and digital mental health programs ,
- Parental leave ,
- Volunteer time off ,
- Tuition assistance