What You’ll Do:
- You’ll establish yourself as a trusted, strategic advisor to clients, helping them realize continued value from Foundant products and services while driving long-term loyalty, retention, and growth.
- You’ll manage and nurture a portfolio of clients, guiding them through the full customer journey—from post-implementation and go-live through ongoing optimization—using a consultative, outcomes-focused approach.
- You’ll proactively monitor and improve client health, leveraging tools like Gainsight, customer success metrics, and NPS insights to identify risks, opportunities, and trends, and to document and act on client engagement.
- You’ll design, deliver and support scalable client engagement and education, including proactive success campaigns, feature rollouts, group and individual training, webinars, events, and thought leadership content that reinforces Foundant’s expertise.
- You’ll serve as the voice of the customer internally, collaborating with Product, Support, Sales, Marketing, and Leadership to advocate for client needs, influence product direction, and improve the overall customer experience.
- You’ll support client growth and continuity, building relationships with new administrators, aligning product licensing and services to client needs, and assisting with renewals, upsells, and contractual documentation.
- You’ll drive cross-functional collaboration, coordinating with internal teams to manage incoming client success work, prepare for strategic client engagements, and enable effective communication across departments.
- You’ll maintain deep expertise in Foundant products and best practices, continuously expanding your knowledge to provide informed guidance that helps clients maximize adoption and return on investment
- Other duties as assigned.
What You’ll Need:
- At least 2 years' experience in philanthropy, preferably in fund accounting.
- Minimum of two years of direct experience in client delivery in an IT services company and/or related industry.
- Two or more years of experience in one of the following areas:
- Grant lifecycle management for nonprofit organization and/or community foundation
- Scholarship lifecycle management for nonprofit organization and/or community foundation
- Experience in educating and guiding clients through the above business areas.
- Ability to identify and adjust training to different learning styles of clients.
- Strong technical aptitude and ability to learn software programs and analyze data.
- Ability to travel occasionally (approximately 20%).
- Must be legally eligible to work in the United States.
What You’ll Bring to our Team Dynamics:
- Adaptive Achievement: Handles time pressure and diverse demands with poise, skillfully balancing short-term tasks with long-term projects.
- Productive Collaboration: Contributes to process improvements by identifying opportunities to scale shared ways of working, documenting best practices, and supporting clear communication of changes to colleagues.
- Service Orientation: Develops deep client connections by understanding and empathizing with their perspectives and needs, while being able to remain professional and composed during challenging conversations.
- Business Insight: Builds a deepening understanding of the business’s interconnected systems and processes, identifying and sharing opportunities to increase efficiencies.
- Active Learning: Proactively tackles challenges with curiosity and resourcefulness, taking responsibility for finding solutions.
Why You’ll Love Working at Foundant:
- At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
- We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
- With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
- We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
- As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals
- You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
- Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!
Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.
Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].