OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
The COBRA Specialist supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration
Essential Functions/Duties/Responsibilities
Provides professional and timely service to internal and external customers
Effective communication skills via telephone, email and in-person
Participates in new business implementation process
Provides accurate and timely responses to all inquiries
Processes qualifying events, participant terminations and updates
Resolves COBRA administration service issues with internal staff and outside Vendors
Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
Processes premium payments
Processes all incoming and outgoing COBRA-related correspondence
Meets or exceeds all performance standards
Participates in Open Enrollment planning and implementation
Assumes other duties as assigned by Manager
Competencies
Analytical skills
Attention to detail
Customer service experience
Ability to multi-task
Professional communication skills
Ability to work independently
Flexible
Ability to make decisions utilizing sound judgment
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Supervisory Responsibility
This position has no supervisory responsibilities
Qualifications and Experience
High School Diploma Required
1-2 years of related experience and/or training
Customer Service experience preferred
Must have knowledge of COBRA; knowledge of federal regulations
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
Preferred Skills
Bilingual, Spanish preferred
Bachelor’s Degree preferred
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.