About Pacaso:
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.
We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.
The Maintenance Manager is the in-market execution owner of Pacaso’s Internal Maintenance function — a revenue-generating service line within Asset Management. This role is responsible for completing billable maintenance work, ensuring rapid resolution of home issues, and maintaining homes to Pacaso’s luxury standards.
Operating as Pacaso’s internal vendor, the Maintenance Manager delivers high-quality, efficient repairs while partnering closely with Asset Managers to protect asset performance and owner experience. This role emphasizes execution excellence, cost recovery, and proactive asset care.
Key Responsibilities
Work Order Execution & Technical Delivery
- Receive, triage, and execute assigned maintenance work orders across a portfolio of homes
- Complete handyman repairs within defined scope, quality, and safety standards
- Diagnose issues across core home systems (electrical, plumbing, HVAC basics, appliances, smart home tech)
- Escalate specialized or out-of-scope work to Asset Management with clear scoping and recommendations
- Ensure all work is completed efficiently, correctly the first time, and aligned with Pacaso Home Standards
Maintenance Queue & Dispatch Execution
- Partner with the Maintenance Coordinator to manage scheduling, routing, and daily execution priorities
- Respond to urgent and in-stay issues with speed and professionalism
- Maintain accurate and detailed work order notes, including diagnostics, actions taken, and outcomes
- Communicate clearly on timelines, status updates, and completion outcomes
Home Readiness & Quality Standards
- Ensure all repairs contribute to homes being consistently stay-ready, safe, and fully functional
- Identify and address root causes to prevent repeat issues
- Support Asset Managers in maintaining Pacaso Home Standards through high-quality execution
- Flag risks, recurring issues, and preventative maintenance opportunities proactively
Billing & Documentation
- Track labor, materials, and completion notes accurately
- Ensure maintenance work is properly logged for property billing
Qualifications
- 5–8+ years of experience in residential maintenance, handyman services, or property operations
- Strong troubleshooting skills across home systems, appliances, and general repairs
- Experience working in high-end or luxury residential environments preferred
- Ability to prioritize and execute in a fast-paced, high-volume environment
- Strong attention to detail and commitment to quality workmanship
- Comfortable using work order systems, mobile tools, and basic technology platforms
- Excellent communication skills and professionalism when working in occupied homes
Compensation Estimate
- Around $85k with equity package (RSU)
You’ll love working at Pacaso because of our ...
- Competitive salary and stock options.
- Unlimited, flexible PTO for exempt employees.
- Excellent medical, dental and vision insurance.
- Sponsored memberships to One Medical, Ginger and Carrot.
- 401(k) to help you save for the future.
- Paid maternity and paternity leave.
- Generous home office stipend and monthly cell phone reimbursement.
- Quarterly remote team building events and L&D opportunities.
Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.