Job Description:
• Build strong, lasting relationships with healthcare professionals throughout their assignments.
• Serve as the primary point of contact for contractor questions, concerns, and support needs.
• Conduct proactive check-in calls to ensure a positive contractor experience.
• Coordinate onboarding activities and assist with assignment transitions.
• Extend offers and guide contractors through pre-start processes.
• Collaborate with Account Management, Recruiting, Credentialing, Payroll, and other internal partners to resolve issues quickly.
• Accurately document contractor interactions and follow-up activities within the ATS/CRM.
• Identify opportunities to improve contractor satisfaction and retention.
• Maintain a high level of professionalism, empathy, and responsiveness in every interaction.
• Meet established productivity, quality, and customer experience expectations.
Requirements:
• High school diploma or equivalent
• Minimum of one year of customer service or relationship management experience
• Strong verbal and written communication skills
• Experience supporting healthcare professionals, staffing, recruiting, or account management (preferred)
• Experience working within an Applicant Tracking System (ATS) or CRM (preferred)
• Experience in a metrics-driven or service-oriented environment (preferred)
Benefits:
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Career growth and development opportunities
• Collaborative and supportive team environment
• Remote work flexibility
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