Overview
Our mission is Better Health. Our passion is helping others.
What’s Your Why?
- Are you looking for a career opportunity that will help you grow personally and professionally?
- Do you have a passion for helping others achieve Better Health?
- Are you ready to join a growing team that shares your mission?
Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.
Responsibilities
Position Objective:
The Credentialing Manager (Operations) is an operational role that is responsible for overseeing the day-to-day activities of the department to ensure smooth and efficient operations. This role will report to the Director of Operations and part of the larger Operations team.
Responsibilities:
- Manage and supervise daily operational activities to ensure they align with organizational goals
- Implement and enforce operational policies and procedures
- Lead and motivate a team of operational staff
- Provide guidance, training, and support to team members to enhance their performance and development
- Identify areas for process improvement and implement changes to enhance efficiency
- Collaborate with cross-functional teams to streamline workflows
- Effectively allocate and manage resources, including personnel, equipment, and budget
- Monitor resource utilization and make recommendations for optimization
- Implement and maintain quality control standards to ensure the delivery of high-quality products/services
- Conduct regular audits and assessments to identify and address areas for improvement
- Foster open communication channels between departments to ensure smooth collaboration
- Coordinate with other managers to align operational processes with overall organizational objectives
- Develop and monitor key performance indicators (KPIs) to track operational performance
- Analyze data and prepare reports to inform decision-making
- Identify training needs within the operations team and develop programs to enhance skills
- Implement ongoing professional development initiatives
- Additional duties as assigned
Position Requirements/ Skills:
- Bachelor’s Degree in business administration, healthcare administration, or related field required, Master’s Degree preferred
- 5+ years experience of proven success in an operations management role
- Bilingual a plus
- Computer literacy in Google Suite and Microsoft Office products.
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Ability to handle confidential information in a professional manner
- Ability to make sound business judgments
- Excellent interpersonal skills and ability to work with and manage a variety of people
- Excellent communication skills both written and verbal
- Strong leadership and analytical skills
- Must be organized and detail-oriented
- Ability to build & motivate teams
- Possess excellent presentation and organizational skills; ability to collaborate, manage, and expand relationships across the organization and with all levels of management
Physical Requirements:
- Ability to remain in a stationary position, often standing or sitting for prolonged periods of time
- Communicating with others to exchange information
- Repeating motions that may include the wrist, hands, and/or fingers
- Assessing the accuracy, neatness, and thoroughness of work assigned
- Must be able to lift at least 15lbs at times
Key Attributes/ Skills:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
- Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
- Demonstrated ability to handle data with confidentiality
- Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
- Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
- Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans
- Strong interpersonal and presentation skills
- Strong critical thinking and problem-solving skills
- Must be results-oriented with a focus on quality execution and delivery
- Appreciation of cultural diversity and sensitivity toward the target patient population
Compensation & Benefits:
We offer a compensation w/bonus and a comprehensive benefits package:
- Medical, dental, vision, disability, and life
- 401k, with employer match
- Paid time off
- Paid holidays
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