About the Role
We are seeking an experienced Microsoft Dynamics 365 CRM Developer to design, develop, and enhance CRM solutions that support business and operational requirements. This role involves close collaboration with stakeholders, ownership of system enhancements and integrations, and contributing to scalable and user-focused CRM solutions within an Agile environment.
The ideal candidate will have strong technical expertise in Microsoft Dynamics 365, solid problem-solving abilities, and experience working with cross-functional and distributed teams.
Key Responsibilities
- Design, develop, and maintain CRM solutions that support business and technical requirements.
- Collaborate with stakeholders to gather requirements, define functional specifications, and provide guidance on CRM platform capabilities and operational use.
- Deliver software enhancements, defect fixes, small-to-medium projects, and feature integrations within Microsoft Dynamics 365.
- Configure and customize Microsoft Dynamics 365 CRM solutions based on business needs.
- Identify technical and design challenges and implement scalable, user-focused solutions across multiple technologies.
- Participate in Agile development activities, including planning, development, testing, and deployment.
- Lead and coordinate development activities across distributed or offshore teams when required.
- Ensure solutions are delivered within project timelines while maintaining quality and performance standards.
- Work closely with technical and business teams in a multicultural and collaborative environment.
Required Qualifications
- Minimum of 5 years of hands-on experience in Microsoft Dynamics 365 CRM configuration and customization.
- Strong knowledge of Microsoft Dynamics 365 CRM platform capabilities and best practices.
- Solid understanding of object-oriented programming concepts.
- Experience working with SOA-based architectures, including REST and SOAP services.
- Proficiency in:
- C#
- HTML
- jQuery
- JSON
- JavaScript and JavaScript frameworks
- Model Binding
- Asynchronous programming
- Experience with CRM reporting tools, including SSRS and Dynamics CRM Reports.
- Strong understanding of Dynamics CRM integrations.
- Experience with Azure tools and related cloud technologies.
- Hands-on experience with Microsoft Power Platform, including:
- Power Automate
- Canvas Apps
- Model-Driven Apps
- Strong analytical, troubleshooting, communication, and collaboration skills.
- Ability to manage multiple priorities and work effectively in fast-paced environments.
Preferred Qualifications
- Experience with Microsoft Dynamics 365 Customer Engagement (CE); certifications are an advantage.
- Experience designing and implementing integrations with .NET-based APIs and applications.
- Familiarity with MVC framework and related development techniques.
- Additional experience with:
- Web services
- XML
- HTML5
- SharePoint
- SSIS
- SSRS
- MVC frameworks
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