Robinhood is on a mission to democratize finance for all, and they are seeking a Customer Experience Associate to support users through complex financial topics. This role involves providing exceptional customer service via chat, email, and phone, while also driving continuous improvement based on user feedback.
Responsibilities
- Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools
- Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends
- Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts
- Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment
Skills
- A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills
- Excellent written and verbal communication skills with the ability to explain complex topics clearly
- Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels
- Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback
- Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges
- Ability to work the required shift for a 24/7 model
- Experience working in a customer support environment is preferred
- A Bachelor's degree or prior experience in the financial services industry is a plus
Benefits
- 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.
Company Overview
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission. It was founded in 2013, and is headquartered in Menlo Park, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.robinhood.com.