About the position
At Viking Pest Control, we're leaders in pest management services, delivering innovative solutions and exceptional customer experiences. With a focus on technology-driven pest prevention and a commitment to excellence, we are dedicated to growing our business while helping our team members thrive in a supportive, collaborative environment. Viking Pest Control is seeking a Customer Loyalty Advocate who embodies our core values through professional, courteous communication and a commitment to customer satisfaction. As a Customer Loyalty Advocate, you'll be the voice of Viking-supporting our clients, resolving issues, and ensuring every customer interaction reinforces our reputation as the industry leader in pest control.
Responsibilities
• Answer inbound customer calls and provide timely, accurate solutions.
• Communicate with customers through email, chat, and text platforms.
• De-escalate concerns with professionalism, empathy, and patience.
• Educate customers on our services and assist with troubleshooting using our CRM (PestPac).
• Update and review customer accounts, including service, billing, and warranty details.
• Schedule appointments clearly and efficiently.
• Collaborate with other departments to improve the overall customer experience.
• Identify upsell opportunities and offer value-added services when appropriate.
• Accurately enter data, process payments, and support Inside Sales as needed.
• Document customer concerns and escalate issues appropriately.
• Support special projects and participate in ongoing customer service initiatives.
Requirements
• Strong written and verbal communication skills.
• A calm, empathetic, and patient demeanor.
• Excellent multi-tasking, time management, and organizational abilities.
• Comfort working in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office 365; PestPac experience preferred.
• Previous experience handling multi-line phone systems is a plus.
• Ability to sit, stand, walk, and use a computer/phone for extended periods.
• Willingness to work two Saturdays per month.
Nice-to-haves
• Previous customer service experience, especially in pest control or high-volume call settings.
Benefits
• Competitive compensation.
• Paid time off including eight paid holidays.
• Comprehensive benefits, including health, dental, vision, and 401(k) with company match.
• Career growth opportunities in a fast-growing, innovative company.
• Ongoing training and professional development programs.
• A collaborative, inclusive, and supportive work environment where your contributions are valued.
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