About careerzynith – Pioneering Outdoor Living Experiences
careerzynith is the leading provider of outdoor living solutions across North America. Our award‑winning portfolio empowers customers to Live Well Outside by delivering durable, high‑quality building products that transform backyards, patios, and communal spaces into inviting environments where people can connect, reflect, and recharge. From hardscape and masonry materials to fencing, decking, railing, and packaged concrete, our product line is trusted by homeowners, contractors, and landscape professionals alike.
At careerzynith, we blend innovative design with enduring performance, creating endless possibilities for outdoor spaces. Our commitment to sustainability, craftsmanship, and customer satisfaction drives everything we do, and we are looking for dedicated team members who share our passion for excellence.
Why Join careerzynith?
Working at careerzynith means becoming part of a vibrant, inclusive community that values growth, development, and internal promotion. Whether you thrive in a fast‑paced call‑center environment or enjoy building lasting relationships with customers, you will find a supportive culture that encourages you to reach your full potential.
Role Overview – Customer Service Representative
As a Customer Service Representative based in Bartlesville, OK, you will be the front‑line ambassador for careerzynith, ensuring the highest level of customer satisfaction. You will provide knowledgeable support, accurate order processing, and timely resolution of inquiries, helping our clients make the most of our outdoor living solutions.
Key Responsibilities
- Assist customers with product questions, order placement, tracking, and issue resolution.
- Enter sales orders into the enterprise system for billing, delivery, and inventory management.
- Prepare and send quotes, literature, and product samples to prospective and existing clients.
- Coordinate delivery schedules with the dispatch team to ensure on‑time shipments.
- Gather and provide necessary information for the credit department, including credit approvals and documentation.
- Issue credits or debits accurately when applicable, maintaining compliance with financial policies.
- Set up new customers in the Salesforce CRM platform, ensuring data integrity and completeness.
- Answer inbound calls, emails, and faxes, delivering courteous and professional service.
- Process sales orders received from sales representatives and customers via multiple channels.
- Run credit card and check approvals, adhering to security and verification standards.
- Organize, file, and maintain paperwork for audit purposes, ensuring all customer records are up‑to‑date.
- Print and distribute e‑mailed purchase orders to internal teams and external partners.
- Perform additional duties as assigned, both temporary and permanent, to support the team’s objectives.
Essential Qualifications
- High school diploma or equivalent; relevant experience may substitute for formal education.
- Strong attention to detail with a proven ability to manage repetitive tasks accurately.
- Basic math proficiency for order entry, pricing, and credit calculations.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with learning new software.
- Excellent organizational and problem‑solving skills, with the ability to prioritize multiple tasks.
- Experience operating a multi‑line phone system and handling high call volumes.
- Friendly, professional phone demeanor that reflects careerzynith’s brand values.
- Ability to sit for extended periods and perform repetitive wrist, hand, and finger motions.
- Physical capability to lift light packages (up to 25 lb) and bend as needed.
- Strong written communication skills for email correspondence and documentation.
Preferred Qualifications
- Previous experience in a customer service or order‑entry role within the building‑materials or home‑improvement industry.
- Familiarity with CRM platforms, especially Salesforce, and basic ERP systems.
- Knowledge of outdoor living product lines, such as hardscape, fencing, decking, or concrete solutions.
- Demonstrated ability to handle complex customer issues and turn challenges into positive outcomes.
- Experience with credit approval processes and basic financial documentation.
Core Skills & Competencies
- Communication: Clear, concise, and courteous verbal and written communication.
- Customer Focus: Commitment to delivering exceptional service and building lasting relationships.
- Technical Aptitude: Ability to quickly learn and navigate order‑entry, CRM, and inventory systems.
- Time Management: Efficiently juggle multiple responsibilities while meeting deadlines.
- Problem Solving: Proactive approach to identifying issues and implementing effective solutions.
- Team Collaboration: Work cooperatively with sales, dispatch, credit, and warehouse teams.
- Adaptability: Flexibility to adjust to evolving processes, product updates, and seasonal demand spikes.
Career Growth & Learning Opportunities
careerzynith invests in the professional development of its employees. As a Customer Service Representative, you will have access to:
- Structured onboarding and continuous training programs covering product knowledge, sales processes, and technology tools.
- Mentorship from seasoned professionals in sales, logistics, and operations.
- Opportunities to cross‑train in related departments such as dispatch, credit, and inventory management.
- Clear career pathways toward senior customer service roles, team lead positions, or specialized functions like account management and sales support.
- Tuition reimbursement and support for certifications relevant to the building‑materials industry.
Work Environment & Culture at careerzynith
Our Bartlesville office offers a collaborative, supportive atmosphere where teamwork is celebrated. Key cultural attributes include:
- Inclusivity: A diverse workforce where every voice is heard and respected.
- Safety: Commitment to a safe workplace with ergonomic workstations and regular health‑and‑wellness initiatives.
- Recognition: Regular employee recognition programs that highlight outstanding service and innovation.
- Community Engagement: Opportunities to participate in local community projects, especially those that enhance outdoor spaces.
- Work‑Life Balance: Flexible scheduling options and paid time off to support personal well‑being.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package designed to attract and retain top talent, including:
- Highly competitive base salary, reviewed annually based on performance and market benchmarks.
- Comprehensive medical, dental, vision, and disability insurance plans.
- Group retirement savings program with company matching contributions.
- Health and wellness programs, including fitness subsidies and mental‑health resources.
- Paid holidays, vacation, and sick leave.
- Employee assistance program (EAP) for personal and professional support.
- Employee discount on careerzynith product lines for personal home improvement projects.
- Opportunities for internal promotion and career advancement within a global organization.
How to Apply
If you are ready to take on a rewarding challenge and become a vital part of careerzynith’s customer‑centric team, we encourage you to apply today. Follow these steps:
- Click the “Apply Job!” button below to be redirected to our official employment portal.
- Complete your online profile, ensuring all relevant experience and qualifications are highlighted.
- Submit your application; you will receive a confirmation email with next‑step details.
- Track your application status 24/7 through the portal and stay engaged with our recruitment team.
We look forward to reviewing your application and exploring how your talents can contribute to careerzynith’s mission of creating inspiring outdoor living spaces.
Equal Opportunity Employment
careerzynith is an affirmative action and equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Apply Job!
Apply for this job