Customer Service Shift Lead - Seasonal

Corpay is currently looking to hire a Seasonal Customer Service Shift Lead within their Buyatab division. In this role, you will support and guide the customer service team during shifts by coaching, motivating, and managing escalations from B2C customers in a timely and professional manner.

Responsibilities

• Leading, motivating, and coaching team members during shifts
• Providing direction and feedback to workers to ensure high-quality service
• Managing and resolving day-to-day escalated inquiries from B2C customers
• Spotting trends in customer issues and flagging them to management
• Assisting with client escalation support when required
• Supporting management with monthly reporting tasks
• Fostering and maintaining the Buyatab culture and a positive team environment

Skills

• Excellent interpersonal communication skills, both written and verbal
• Strong attention to detail and accuracy
• Skilled in critical thinking and problem-solving with the ability to develop creative solutions
• Passionate about providing stellar customer service and professionalism
• Fast learner, adept at understanding and articulating new technologies
• Proficient in Microsoft Office Suite and internet research
• Familiarity with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, and Slack
• Prior experience in a customer-facing role (preferably in a SaaS environment) is an asset but not required

Benefits

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Company Overview