**Join arenaflex's dynamic team and unlock your potential as a Customer Care & Sales Representative!**
Are you a customer service enthusiast with a passion for sales and a knack for building lasting relationships? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Customer Care & Sales Representative to join our team of talented professionals who are dedicated to delivering exceptional customer experiences.
**About arenaflex**
arenaflex is a leading provider of innovative technology solutions that help consumers unlock their devices' untapped potential. With a team of over 17,000 employees, we partner with leading wireless carriers, retailers, and pay-TV providers to deliver a seamless, award-winning customer experience. Our business model is built on building lasting relationships with customers by providing products that customers need and understand.
**Work from Home Opportunity**
As a Customer Care & Sales Representative at arenaflex, you'll have the opportunity to work from the comfort of your own home, enjoying a flexible schedule and a distraction-free workspace. Our work-from-home environment is designed to promote productivity, comfort, and well-being, with a focus on ergonomics and minimal distractions.
**Key Responsibilities**
As a Customer Care & Sales Representative, you'll be responsible for:
* Evaluating and assisting with customer concerns in a timely and professional manner
* Selling arenaflex's Connected Home product and other offerings to customers on every call
* Explaining device capabilities, wireless carrier data product offerings, and company policies to customers
* Meeting sales and customer experience goals and objectives
* Escalating calls to the appropriate tier of customer service function when necessary
* Providing exceptional customer service while maintaining a high level of professionalism and respect
**Requirements**
To succeed in this role, you'll need:
* A high school diploma or equivalent
* Customer service experience and a desire to upsell to customers
* Ability to retain knowledge and learn product information and customer information
* Attention to detail and a focus on providing care and attention to every customer issue
* Friendly, professional, and respectful demeanor, with the ability to politely address customers and show patience and empathy in resolving customer concerns
* Flexibility and adaptability in meeting the needs of each customer and business needs
* Organization and multitasking skills, with the ability to work efficiently and accurately in a fast-paced environment
* Problem-solving skills, with the ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
* Dedication and a reliable track record in attendance and performance
* Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
* Computer literacy, with the ability to type 25-35 words per minute and learn call center software
* Working knowledge of multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications)
* Bilingual skills are a plus
* Ability to achieve sales and customer experience goals and objectives
**Work at Home Requirements**
To ensure a successful work-from-home experience, you'll need to meet the following requirements:
* Work in a distraction-free workspace that meets arenaflex's standards for ergonomics and comfort
* Meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
* Have a hard-wired internet connection (Wi-Fi or hotspots are not allowed)
**Benefits and Perks**
As an arenaflex team member, you'll enjoy a comprehensive benefits package that includes:
* Medical, dental, and vision health coverage
* Vacation time and holiday pay
* 401(k) plan
* Flexible scheduling and work-from-home opportunities
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Compensation**
As a top performer, you can earn up to $28+ per hour, with a guaranteed minimum pay of $18 per hour. Our pay-per-experience model rewards you for each completed conversation with a customer, providing opportunities for increased earnings and career growth.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and a knack for building lasting relationships, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our team, and to submit your application.
**Join arenaflex's dynamic team and unlock your potential as a Customer Care & Sales Representative!**