At arenaflex, we're passionate about delivering exceptional customer experiences that bring people together. As a Customer Care Specialist, you'll play a vital role in driving great customer experiences, providing client support via phone, chat, and email, and responding to all client communication. If you're a driven, resourceful, and enthusiastic individual with a passion for helping others, we want to hear from you.
**Training and Onboarding**
Our comprehensive training program starts on September 16th, and we're committed to setting you up for success. You'll undergo a 12-day training program, from September 16th to October 1st, with a focus on developing the skills and knowledge needed to excel in this role. You'll learn about our products, services, and procedures, as well as industry trends and best practices.
**Responsibilities**
As a Customer Care Specialist, you'll be responsible for:
* Responding to client requests and inquiries via phone, including product purchases, service and quality inquiries, order status, product information, and general client support issues.
* Demonstrating high standards for quality service and keeping up-to-date with product and procedural knowledge.
* Working in tandem with the quality and training team to self-manage performance expectations and maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development.
* Maintaining business acumen, courtesy, and professionalism when dealing with all client contacts.
* Maintaining proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions.
* Being punctual to work and adhering to all schedules and deadlines, both scheduled and special projects.
* Striving to exceed key performance indicators (KPI) and quality goals as outlined by management.
* Communicating with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
**Requirements**
To be successful in this role, you'll need:
* 2-3 years' experience in a business or professional environment, preferably in the service industry.
* Comparable experience in an office environment is encouraged.
* A self-starter mentality and ability to manage workload efficiently.
* Exceptional written communication skills and the ability to deliver a high level of client service under high volume.
* Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
* Professional, upbeat, and engaging oral and/or written communication.
* Ability to develop relationships with clients, even in difficult situations.
* Ability to advise and counsel clients in a quick and efficient manner.
* Must be computer literate and internet savvy, with e-commerce and online shopping experience preferred.
* Experience in Windows-based applications, specifically client relationship management tools, is preferred.
* Excellent data entry skills, with a minimum of 45-55 wpm.
**Work Environment and Technology Requirements**
As a remote Customer Care Specialist, you'll work from home, using your own Windows-based computer and internet connection. You'll need to meet the following technology requirements:
* Minimum PC Requirements:
+ CPU Speed: Dual Core 1.2 GHz or better
+ Hard Drive: 40 GB or more of available space, 100 GB or more of total space
+ Memory: 8 GB of RAM or better
+ Operating System: Windows 10 Professional
* Minimum Monitor and Accessory Requirements:
+ Dual Monitors: 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
+ One monitor and one laptop OR 2 monitors
* Minimum Internet Connectivity Requirements:
+ Hard-wired connection (no wireless/WiFi)
+ Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
+ Internet connection must not be shared with more than 3 devices in the same location.
**Benefits and Compensation**
As a 1099 contractor, you'll enjoy the following benefits and compensation:
* Production pay: $17.50/hour
* Training pay: $14.50/hour
* Referral program
* Work from home
* Flexible scheduling with a 5-day work week and 8-hour shifts
* Opportunities for career growth and professional development
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team of dedicated Customer Care Specialists at arenaflex.