At arenaflex, we're committed to delivering exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we're seeking a dedicated and compassionate Customer Service Representative to join our team.
**About arenaflex**
arenaflex is a dynamic and innovative healthcare company that's dedicated to improving the lives of our patients and their families. With a strong focus on customer care and a commitment to excellence, we strive to provide high-quality medical products, services, and support to those who need it most. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join us on this journey.
**Overview and Responsibilities**
We're seeking a highly motivated and customer-focused Customer Service Representative to join our Sleep Central Inbound Call Center team. As a key member of our team, you'll be responsible for providing exceptional support to our patients and their families, ensuring that their needs are met and their questions are answered in a timely and professional manner.
**Key Responsibilities:**
* Acts as a patient advocate to resolve questions or concerns
* Collects patient, source information, and inputs data into e-Intake
* Completes thorough verification for products and services
* Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
* Develops and maintains working knowledge of current products and services offered by arenaflex
* Identifies and resolves problems in a timely manner
* Makes outbound calls as needed to collect patient data
* Manages all aspects of initial intake via high-volume inbound phone calls
* Processes related patient paperwork if assigned
* Processes tickets to ensure timely fulfillment of product orders
* Provides basic technical customer service assistance for CPAP equipment
* Provides education to patients and location employees on CPAP supplies
* Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
**Essential Qualifications:**
* High school diploma or GED equivalent
* One to three years of related prior work experience in a team-oriented environment
* Strong customer service background
* Basic computer and internet skills
* Valid driver's license in state of residence with a clean driving record (when applicable for the position)
**Preferred Qualifications:**
* Knowledge of billing reimbursement and insurance policies and requirements
* Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
* Knowledge of medical billing practices
* Medical terminology
* Multi-tasking and attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Physical Demands:**
* Lift minimum of 10lbs
* Prompt and regular attendance is required
* Requires close vision to small print on computer and/or paperwork
* Requires sitting, walking, standing, talking, or listening
**Machines, Equipment, and Technical Abilities:**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications, including but not limited to Word, Excel (spreadsheets), etc.
* Office equipment, including but not limited to fax machine, copier, printer, phone, and computer
**Benefits and Perks:**
* Competitive salary
* Monthly bonus program opportunity with potential unlimited earnings
* Comprehensive benefits package, including medical, dental, and vision
* Life insurance and disability
* Generous paid time off and paid holidays
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. We're proud to be an equal opportunity employer and value diversity, equity, and inclusion in all aspects of our business.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees.