Are you passionate about helping people navigate the often-complex world of health care benefits? Do you thrive in a remote, fast-paced environment where every conversation makes a meaningful difference? careerzynith is looking for dedicated, empathetic, and resourceful professionals to join our team as Customer Service Advocates supporting members enrolled in our comprehensive health care benefit plans.
At careerzynith, we are reimagining the health care experience for millions of Americans. Our mission is to simplify the health care journey, create stronger and healthier communities, and break down the barriers that stand between people and the quality care they deserve. The work our Advocates do each day has a real, tangible impact — improving lives, easing confusion, and ensuring that members can access the care they need with confidence and clarity. When you join careerzynith, you become part of a movement to build a more responsive, affordable, and equitable health care system for tomorrow.
This is more than just a customer service job — it is a calling for those who want to combine compassion, problem-solving, and communication skills to advocate for others. If you are ready to do your life's best work while enjoying the freedom of a national remote position, this is your moment.
As a Customer Service Advocate at careerzynith, you will be the trusted single point of contact for members across their entire health care journey. You will primarily handle inbound calls, with additional responsibilities for outbound calls, inbound chats, and secure messaging. Your role is to listen actively, ask the right questions, and guide members toward the answers, resources, and resolutions they need.
You will assist members with a wide range of inquiries, including medical, pharmacy, dental, and vision benefits, plan eligibility questions, and medical claim resolution. You will also have the opportunity to promote health care literacy, connect members to community resources, and translate complex clinical or medical terminology into simple, easy-to-understand language. When challenges arise, you will advocate on behalf of our members, working to resolve complex benefit and claim issues with empathy and efficiency.
At careerzynith, we know that exceptional customer service starts with exceptional people. The ideal candidate will demonstrate a strong mix of technical ability and human-centered skills, including:
When you join careerzynith, your success is our priority from day one. We provide a comprehensive 6-week paid training program designed to set you up for long-term success. During training, you will learn our systems, processes, benefits structures, and customer service philosophy. Training hours are 8:00 AM to 4:30 PM CST and will be conducted virtually from your home office. Please note that paid time off is not available during the training period. Once training is complete, you will transition into your regular schedule.
This is a full-time, 40-hour-per-week position, Monday through Friday. You will work 8-hour shifts within our operating hours of 8:30 AM – 5:00 PM and 12:30 PM – 9:00 PM CST. Occasional overtime may be required based on business needs. This is a 100% remote opportunity available to candidates living anywhere within the United States who can meet our telecommuter requirements, including a dedicated, secure workspace and a reliable high-speed internet connection.
At careerzynith, we believe that taking care of our employees is just as important as taking care of our members. We offer a competitive compensation package along with a comprehensive benefits suite designed to support your health, well-being, and financial future. Benefits may include:
Pay for residents of California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, and Rhode Island ranges from $16.00 to $31.44 per hour, depending on education, experience, certifications, and other factors. For all other U.S. locations, competitive hourly rates will be provided based on market and experience. All benefits are subject to eligibility requirements.
When you join careerzynith, you join a company that is committed to making a real difference — not just in the health care industry, but in the lives of real people every single day. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We believe that everyone — of every race, gender, sexuality, age, location, and income — deserves the opportunity to live their healthiest life. That belief is reflected in everything we do. We are also committed to mitigating our environmental impact and delivering equitable care that addresses health disparities and improves outcomes for all communities.
At careerzynith, you will find more than a job. You will find a purpose, a community, and a career path with room to grow.
If you are ready to combine your customer service skills with meaningful, mission-driven work that improves lives across the country, we encourage you to apply now. Become a Customer Service Advocate at careerzynith and help us build a healthier, more equitable future — one conversation at a time. Your next chapter starts here. Join us today.
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