Field Service Technician- US South (TN, US)

Primary Function

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a North American Service Team located in Hamilton, ON, Canada.  The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships. 

Essential Functions

• Install aftermarket parts/products; test to ensure they are functioning to standard
• Educate customers on maintaining/following a preventative maintenance schedule
• Perform maintenance functions per customer request and service work orders
• Diagnose customer problems and identify repair solutions
• Prepare quotes and sales orders for spare parts and consumables
• Complete detailed reports and service tickets documenting work that has been performed
• Communicate to customer all service-related work and proactive recommendations to increase up-time
• Build and maintain relationships with customers
• Travel domestically and internationally for onsite training and installation of new equipment
• Perform general duties as assigned and assist in other areas as workload requires

Required Skills

• High School Diploma/GED or equivalent experience
• 5+ years’ experience as a Service Technician
• Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• Strong pneumatic skills
• Must be able to read mechanical and electrical drawings
• Familiar with ABB and Fanuc Robotic Systems
• Ability to use basic hand and power tools, multi-meter, etc.
• Ability to work flexible hours around a changing schedule
• Excellent communication, organizational, interpersonal and diagnostic skills
• Ability to work independently without much supervision
• Commitment to travel 75%-80% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
• Current and valid US driver's license with a clean driving record and reliable transportation

EEO Statement

Lincoln Electric promotes equal employment opportunities and will not discriminate, nor tolerate discrimination, against any applicant or employee because of age; race; color; religion; sex; sexual orientation; gender identity; national origin; citizenship status; disability; veteran status; genetic information; or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation. 

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time, with or without notice.