Our client is one of Australia’s largest gifting, homewares, and kitchenware distributors, dedicated to bringing joy and meaning to people's lives through their products.
They are now seeking to hire a Freight Forwarding & Shipping Coordinator to take ownership of end-to-end shipment operations and ensure the timely, cost-effective delivery of goods.
Job Responsibilities
Freight Forwarding and Operations
- Manage end-to-end freight forwarding operations across air, sea, and land transport modes
- Create shipments in internal logistics systems and manage daily ETD and ETA updates
- Track shipment progress daily and proactively resolve any transit delays or disruptions
- Coordinate directly with freight forwarders, carriers, and third-party logistics providers to ensure timely delivery
Documentation and Compliance
- Oversee and verify shipping documentation including bills of lading, commercial invoices, and packing lists
- Review customs paperwork to ensure full accuracy and compliance with trade regulations
- Liaise with customs brokers and regulatory authorities to meet local and international trade requirements
- Maintain meticulous accuracy when logging shipment data, key milestones, and critical operational dates
Collaboration and Stakeholder Management
- Provide regular status updates and operational reporting on shipment progress to stakeholders
- Collaborate with internal procurement, supply chain, warehousing, and finance teams to ensure seamless logistics workflows
- Maintain strong, professional relationships with key logistics partners and external stakeholders
- Handle low-volume inbound and outbound phone calls to resolve immediate shipment and delivery challenges
Requirements
- Proven work experience managing end-to-end shipments within a freight forwarding, logistics, or supply chain environment
- Direct experience handling core shipping documentation including bills of lading, commercial invoices, and packing lists
- Demonstrated ability to create shipments and actively track daily ETD and ETA milestones
- Strong background working collaboratively with freight forwarders, shipping lines, carriers, and customs brokers
- Strong problem-solving skills with the ability to proactively handle shipment delays, capacity constraints, and customs holds
- Excellent written and verbal English communication skills with a polite and professional phone manner
- Exceptional attention to detail and strong time management skills when handling multiple concurrent shipments
Nice-to-Have Skills
- Hands-on experience using specialised logistics or ERP platforms such as SAP or CargoWise
- Advanced proficiency in Microsoft Excel for data tracking and operational reporting
- Experience identifying and implementing logistics process improvements to reduce costs and improve service quality
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rate)
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