Greet patients, visitors, and staff in a professional and welcoming manner.
Check in/out, schedule, reschedule, cancel and confirm patient appointments in accordance with clinic protocols. Contact patients by phone as necessary to complete job duties.
Verify insurance eligibility and patient demographic information during check-in and update records as needed.
Collect co-pays and payments, issue receipts, and reconcile daily transactions.
Answer incoming calls, route messages appropriately, and respond to inquiries regarding appointments, services, and policies.
Assist with administrative tasks, such as scanning documents, data entry, and maintaining office supplies. Scan all documents, upload and label in patient charts in Electronic Medical Record (EMR). Check EMR to verify patient information update as needed.
Communicate effectively with clinicians, administrative staff, and external providers to coordinate patient care.
Address patient concerns with professionalism and empathy, escalating issues to the appropriate department when necessary. Document conversations and events with patients regarding issues, needs, or concerns.
Ensure the reception area is clean, organized, and stocked with necessary materials.
Coordinate care with psychiatrists, case managers, and other behavioral health professionals to ensure continuity of services. Fill openings throughout the day when openings become available.
Make sure lobby TV is on and playing video.
Assist with welfare checks and 51/50 calls.
Attend all mandatory staff meetings as directed.
Ensure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation.
Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct.