Role Description
The Chart Integrity Analyst (CI Analyst) performs a variety of activities to identify, investigate, and resolve wrong encounters and possible health record documentation errors in the electronic health record, both acute and ambulatory (physician practice) environments. This position supports a function that must provide 24 hours per day, 7 days per week coverage for all of Trinity Health, including weekend and holiday rotations. It requires intensive focus with the ability to move multiple corrections and solutions through as quickly and accurately as possible. This is a remote 2nd shift position.
• Working Hours - 2d Shift-3:00 p.m. to 11:30 p.m. (EDT)
• Must be willing to work rotating weekends every 5th week, plus some holidays
• Misidentification and/or an overlay of the patient’s record leads to reductions in medical data integrity, reimbursement constraints, administrative inefficiencies, medical legal liability, compromised delivery of care, and exposure(s) to patient safety.
Essential Functions
• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions.
• Manages Epic Chart Correction InBasket for ambulatory and acute settings; resolving Chart Correction submissions and opening/coordinating Chart Correction Cases in Epic.
• Reviews and forwards MyChart Patient Advice InBasket messages and manages MyChart patient requests.
• Reviews potential chart correction cases and patient overlays/overlaps identified by users of the system.
• Reviews and resolves complex Chart Correction Tasks associated with contact moves and unmerges in Epic.
• Updates records going through the chart correction process with appropriate patient highlights.
• Ensures corrections are completed in a timely, accurate manner to support patient safety.
• Collaborates with the Data Integrity Liaisons and the TogetherCare Identity Team for thorough final reviews of patient records.
• Directs users to appropriate avenues if requests are not Chart Correction related.
• Provides users with Tip Sheets to guide them on how to make corrections.
• Tests end user corrections within Epic Ministry Support (MSUP).
• Utilizes the "Mark Patients for Merge" activity for identified patients.
• Documents all actions taken to correct errors and associated correspondence.
• Escalates to leadership regarding the colleague who created the error.
• Reviews billing requests sent to the Chart Correction InBasket or via Service Now.
• Rotates working customer call center and transcription pending as needed.
• Provides assistance with Epic Incoming Messages from outside entities during off-shift hours.
• Attends team and departmental meetings, as well as Mid-Revenue Cycle Town Halls.
• Responsible for compliance with Organizational Integrity.
• Performs other duties as assigned.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations.
Qualifications
• High School diploma or GED required.
• Associates Degree in Health Information Management, Computer Science Informatics, Information Technology, or related equivalent field preferred.
• Minimum five (5) years of extensive healthcare documentation and/or HIM experience.
• Attention to details, advanced problem solving and high analytical skills required.
• Ability to analyze complex information and use problem solving skills.
• Ability to work independently with minimal supervision in a remote setting.
• Advanced computing skills required, including Microsoft Windows and web applications.
• Knowledge of hospital computer systems and EHRs required.
• Knowledge of clinical workflow, medical record content, registration and billing is required.
• Excellent interpersonal skills and ability to communicate effectively.
• Ability to interpret and apply Joint Commission standards and HIPAA requirements.
• Demonstrated ability to multi-task including changing priorities quickly.
• Able to accommodate a flexible, remote work schedule that supports a 24/7 operation.
Physical and Mental Requirements and Working Conditions
• Must be able to set and organize own work priorities, and adapt to them as they change frequently.
• Must be able to work concurrently on a variety of tasks/projects in a potentially stressful environment.
• Nature of functions requires evening, night, weekend and holiday hours.
• Must possess the ability to comply with Trinity Health policies and procedures.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer.