Job Description:
• Respond to inquiries and requests received from customers
• Deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution
• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
• Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level
• Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure
• Learn and understand HR functional area knowledge and navigate finding and using content within the knowledge base to resolve inquiries efficiently and accurately
Requirements:
• Bachelor's Degree- Business, Human Resources or related field
• 6 years of relevant experience in lieu of Bachelor's degree
• 2-5 years' of experience with Human Resources, or 2-5 years' of experience in call center/customer service
• Experience with Workday or any other HR database or platform system
• Knowledge of case management processes
• Ability to work in a fast-paced environment while delivering quality results
• Maintain strict confidentiality with regards to work processes and employee information
• Translate & interpret foreign language (preferred)
Benefits: