Investigations & Disputes Analyst

Job description

Join Zepz: Breaking Down Borders, Together

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. 

We depend on Transparent Communicators who keep the team aligned through open, honest talk.

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

About the role and team

This is a cross-functional team made up of data analysts, accountants, and operations managers. Its scope reaches beyond performing traditional financial reconciliations to cover upstream partner data procurement and analysis, downstream investigations of mismatched records, and cross-org engagement to fix root causes of reconciliation breaks. 

This team’s core mission is to ensure that we accurately represent money owed to or from partners in our financial statements. It is the ultimate backstop to make sure Zepz is doing right by every user in paying out their funds and getting back money we’re owed to further invest in our business. It prevents losses by quickly surfacing errors in our payments processes before they compound and works cross-functionally and with external partners to ensure timely investigation and resolution of problems.

What you bring to the table

Zepz is looking for a data-savvy, outcomes-oriented Investigations & Disputes Analyst to join our new end-to-end Financial Reconciliation Team. In this role, you will leverage your advanced data skills to uncover, understand, and resolve complex and high-profile business challenges. In direct collaboration with other Zepz teams and our external partner network, you will play a crucial part in achieving both positive financial results for Zepz and an improved payments experience for our users.

What you will focus on

• Independent data analysis: Writing SQL queries and creating dashboards to support in identifying, strategically investigating, and easily tracking losses 

• Investigation and resolution: Running investigations into all mismatched transactions internally and / or externally with our partners and resolving transactions to their accurate statuses

• Loss prevention: Minimizing business and user losses by identifying and resolving the root causes creating them 

• Loss disputes: Disputing losses with external partners based on data-driven analysis 

• Early loss detection: Working with product and engineering teams to develop mechanisms to detect and investigate potential losses faster 

Nice to have/ Bonus Points if you have

• Experience with AutoRek

• Experience investigating and disputing reconciliation issues

• Advanced Mode + DataBricks experience 

• Experience working at a payments or fintech company

• Experience working in a remote, fast-paced, nimble environment (e.g., startup, remote company)

• Fluent in Spanish and / or French 

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.