IT Supplier Manager

Purpose 

The IT Supplier Manager plays a pivotal role in ensuring Nucleus Financial maximises value from its technology suppliers. You will oversee the end‑to‑end management of key IT vendors, ensuring that services are delivered efficiently, risks are mitigated, costs are controlled, and supplier performance consistently meets business requirements. 

Working closely with IT teams, procurement, wider finance, and business units, you will align supplier management practices with organisational goals. You will act as a bridge between internal teams and external suppliers—cultivating strong partnerships, driving continuous improvement, and contributing to the overall success of our IT operations and service delivery for customers and clients. 

Key Accountabilities  

Supplier Strategy & Governance 

• Develop, implement, and evolve a comprehensive IT supplier management strategy.
• Maintain supplier management policies, standards, and procedures.
• Ensure compliance with internal controls, audit requirements, regulatory expectations, and the Nucleus Code of Conduct.

Supplier Relationship & Performance Management 

• Build and maintain strong, effective relationships with key technology suppliers.
• Act as the primary escalation point for vendor issues and disputes.
• Conduct regular supplier performance reviews, reporting on SLAs, KPIs, and agreed actions.
• Drive continuous improvement initiatives across the supplier landscape.

Contract & Commercial Management 

• Lead or support contract negotiations, including pricing, SLAs, commercial terms, and renewals.
• Identify opportunities for cost optimisation, value enhancement, and risk reduction.
• Work closely with Procurement and Legal teams to ensure contracts align with business needs and regulatory standards.

 Stakeholder Engagement & Collaboration 

• Partner with IT service teams, platform operations, procurement, legal, finance, and business units.
• Build strong internal networks and senior stakeholder relationships.
• Ensure supplier management activities support business and technology strategy.

Operational Excellence 

• Monitor market and technology trends to identify innovation and improvement opportunities.
• Share knowledge across IT teams and the wider business.
• Ensure IT supplier management contributes to stable, resilient, and high quality IT services.
• Promote a continuous improvement mindset across Nucleus.

Key Competencies & Experience 

To make sure you’re set up for success you’ll already have these skills and experience: 

• Experience in a Supplier Management or similar role working with multiple stakeholders
• Excellent communication skills with the ability to develop strong relationships with internal and external stakeholders
• Energetic, resilient and adaptable, with the ability to effectively operate in dynamic, fast paced environments
• A team player with passion and enthusiasm for your work
• Ability to manage and prioritise work and meet deadlines.
• Ability to evaluate supplier performance and identify areas of concern and for improvement.
• Detail-oriented and well-organised.
• Ability to work independently and make informed decisions.
• Ability to work collaboratively with internal and external stakeholders
• Knowledge of the financial services industry

• Strong customer focus and commitment to delivering an excellent customer experience

A bit about you 

As an IT Supplier Manager, we are seeking a person who embodies our values and has a genuine passion for building and nurturing relationships. We are looking for someone who not only possesses the key competencies and accountabilities outlined in the job description but also brings a proactive and positive approach to our team. 

In this role, you will thrive in a fast-paced environment, managing multiple priorities with ease. You will play a key part in aligning our IT operations with our business needs, ensuring that we derive maximum value from our technology suppliers. 

If you are passionate about IT supplier management, dedicated to creating exceptional customer experiences, and thrive in a people-oriented culture, we invite you to join our team at Nucleus. Together, we will build meaningful relationships, drive innovation, and achieve outstanding results for our business and clients. 

A little about us 

Our purpose at Nucleus is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Whether you are working in a role that is client facing or not, you’ll need to be service obsessed to work here. 

It’s a fast paced and exciting environment, and one where we believe you will get the chance to fulfil your potential and do work that really matters, to you and our clients. We believe in you having your own chunk of responsibility and being trusted to make things happen. 

Nucleus’ culture is something our people believe sets us apart from other places they’ve worked. We think big, know our stuff and move at pace, but always empowering others along the way and breaking new ground to find better ways of doing things. We know that sometimes the right choice is not the easy one, so empowering each other and celebrating others' successes, as well as our own, is part of what makes us Nucleus #WeAreNucleus 

Inclusion and diversity at Nucleus 

As with most things in life, who cares, wins. We really care about inclusion. 

For us this is not a box-ticking thing, it’s a commercial imperative. It isn’t about being PC. It’s about being future relevant and durable. 

Find out more on our inclusion page 

We’re proud to partner Stonewall and be a diversity champion for Scotland. This partnership demonstrates our ongoing commitment to diversity by providing an environment where everyone feels welcome, able to be their authentic self and do the best work of their life. 

We offer a generous blend of benefits for the things that really matter to our people, including pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.