Astrana Health is seeking an IT Support Analyst I to serve as the initial point of contact for technical support needs within the IT Department. The role involves providing first-level technical support, collaborating with technical teams, and ensuring compliance with regulations such as SOX and HIPAA.
Responsibilities
- Provide prompt and effective first-level technical support for various IT incidents
- Collaborate with internal technical support and engineering teams on projects and support cases
- Handle incoming helpline calls and tickets, offering initial technical assistance before escalations
- Convey intricate cases and project tasks to Tier II and/or III support teams
- Offer field support in the absence of dedicated field support engineers
- Participate in a rotation to provide after-hours on-call support, a mandatory requirement for all Tier I staff
- Fulfill on-call duties by delivering remote assistance and support during the designated times
- Proactively review event logs related to systems, networking, and security, contributing to the support team's effectiveness
- Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies
- Maintain open communication about any issues with scheduled maintenance tasks to IT Management
- Educate users on technologies, cybersecurity, and safeguarding company assets
Skills
- Bachelor's degree in Computer Science or Information Systems, OR 0 – 2 years of IT Technical Support experience in medium to large-sized firms
- Entry-level certifications in networking, infrastructure systems, and/or security
- Strong technical speaking and writing skills
- Proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices
- Advanced skills in Microsoft Windows Operating Systems for endpoint computing
- Strong written and verbal communication skills in English
- Ability to thrive in a fast-paced healthcare environment with exceptional efficiency
- Capability of self-initiating and contributing effectively to projects
- Demonstrates excellent interpersonal skills across all levels of the organization
- Eager to learn and pick up new technologies quickly
- Ability to assist with scheduled and unscheduled tasks during emergency situations
- Experience in the Healthcare Industry
Company Overview
Leading physician-centric, technology-powered, risk-bearing healthcare mgmt. company delivering high quality care in a cost-effective manner It was founded in 2001, and is headquartered in Alhambra, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.astranahealth.com.Company H1B Sponsorship
Astrana Health has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.