THE ROLE
The Account Manager (Junior) is a critical early-career development role designed to build the next generation of commercial talent within Isola. This position focuses on developing foundational sales, technical, and customer-facing capabilities while gaining exposure to the company’s products, markets, and industry dynamics.
Working under the guidance of a Senior Account Manager, the role combines structured learning with hands-on experience, including management of a small portfolio of developing customer accounts. The position supports account execution, day-to-day customer engagement, and cross-functional coordination, while progressively building toward greater ownership and commercial responsibility.
This role serves as an important link between customers and internal teams, ensuring clear communication, responsiveness, and alignment to customer needs. Over time, the individual is expected to expand their scope, deepen industry knowledge, and transition into broader account ownership as part of a defined career progression.
Account & Revenue Management
Manage a small portfolio of low-complexity or developing customer accounts with guidance from a Senior Account Manager
Support delivery of revenue targets for assigned accounts and contribute to overall regional sales goals
Maintain accurate CRM data, including customer activity, opportunities, and forecasts
Assist in preparing quotes, tracking orders, and supporting basic commercial activities
Customer Relationship Management
Act as a day-to-day contact for assigned customers on routine topics (orders, status updates, basic inquiries)
Build working relationships with customer contacts and support ongoing account engagement
Develop understanding of customer needs, applications, and business processes
Capture and share customer feedback with internal teams
Cross-Functional Collaboration
Work with inside sales, technical service, and supply chain teams to support customer requirements
Coordinate responses to customer inquiries and ensure timely follow-up
Support resolution of routine customer issues related to delivery, quality, or service
Product & Commercial Support
Support the introduction of products within assigned accounts through customer follow-up and coordination
Assist in gathering customer input for product development and improvements
Participate in customer discussions related to product usage and applications
Account Development Support
Support the execution of account plans developed by Senior Account Managers
Identify basic growth opportunities within assigned accounts and escalate as appropriate
Gain exposure to account planning, pricing, and commercial decision-making processes
Supply Chain & Demand Support
Assist with order tracking, demand alignment, and communication of customer requirements
Support coordination of urgent orders and basic forecasting activities
Learn processes related to planning, inventory, and customer supply requirements
Customer Support & Issue Resolution
Partner with internal teams to ensure timely resolution of customer inquiries and issues
Communicate status updates clearly to customers and internal stakeholders
Escalate more complex issues to senior team members
Industry & Customer Exposure
Participate in customer meetings and internal reviews to build commercial and technical knowledge
Support preparation for customer visits, presentations, and reviews
Risk & Compliance Awareness
Follow company policies related to pricing, commercial terms, and customer interactions
Escalate risks or concerns related to customer satisfaction or account performance
Qualifications
Bachelor’s Degree (Laurea Triennale) in Business, Engineering, Economics, or a related field required
0-2 years of experience in sales, account management, or related commercial/technical roles (internships or relevant experience acceptable)
Fluency in Italian and English required
German language skills ideal
Willingness to travel domestically and within Europe (approximately 20–30%)
Skills & Competencies
Strong communication and interpersonal skills
Basic commercial acumen and problem-solving capability
Ability to work cross-functionally and coordinate activities across teams
Ability to communicate effectively in an international environment across multiple languages
Strong organizational skills and attention to detail
Willingness to learn and develop sales, technical, and business knowledge