Location: Bangalore (Onsite - Mahadevpura, Bangalore)
We’re looking for a detail‑oriented, customer‑focused LMS Support Specialist to join our team. In this role, you’ll support and train client LMS administrators, troubleshoot technical issues, and help improve the overall learning experience for thousands of users. If you enjoy solving problems, teaching others, and refining processes, this role offers a great blend of technical and customer‑facing work.
What You’ll Do
Client Support & Training
- Serve as the primary support contact for client LMS administrators.
- Diagnose issues, identify root causes, and guide clients toward effective solutions.
- Conduct virtual training sessions and webinars to help clients maximize their LMS usage.
- Provide occasional off‑hours support for international customers.
LMS Administration & Technical Tasks
- Upload, publish, and test eLearning content; troubleshoot SCORM/AICC‑related issues.
- Maintain accuracy and integrity of learner records and user accounts.
- Assist clients in optimizing their LMS setup, including permissions, structure, and workflows.
- Support daily operational tasks such as status reporting and responding to client inquiries.
Process Improvement & Documentation
- Contribute to updates of training materials, processes, and internal documentation.
- Record all customer interactions in CRM/issue‑tracking systems, including case creation and resolution.
- Assist with internal audits and help identify opportunities for best‑practice improvements.
- Track metrics, identify trends, and recommend enhancements to client training programs.
What You Bring
Required Qualifications
- Experience with LMS platforms (preferred but not required).
- Ability to perform transactional data entry tasks such as item creation, learning history updates, and assignments.
- Experience testing new courses using structured checklists.
- Basic troubleshooting skills for course and LMS issues.
- Strong attention to detail and ability to track metrics.
- Ability to create or update process documentation and checklists.
- Analytical mindset with the ability to spot trends and improvement opportunities.
Preferred Qualifications
- Excellent verbal and written communication skills.
- Intermediate proficiency with MS Excel, Word, and Outlook.
- Strong customer‑service orientation and a proactive approach to client needs.
- Highly organized, detail‑driven, and able to manage multiple tasks.
- Experience delivering instructor‑led or virtual training.
- Strong problem‑solving and troubleshooting abilities.
- Experience in LMS technical support or customer implementation roles.
- Familiarity with SCORM and AICC standards.
- Experience with Oracle iLearning or Cornerstone LMS is a plus.
Physical Requirements
- Ability to perform sedentary computer‑based work.
- Occasional domestic travel to client facilities may be required.
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