Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
You are a well-organized team player with experience in evaluating and implementing key applications in hospitality, entertainment, and technology settings. You are experienced with current Digital Media solutions including those deployed in venue or retail spaces. You are detail-oriented and driven. You are energized by a fast-paced workflow, and you have an innate ability to think quickly & critically. You maintain composure and productivity during times of chaos. You recognize opportunities for improvement around you and act on them without being asked to do so. You volunteer the extra time & effort required to meet organizational goals within challenging timelines. If you identify with each of these qualities, continue reading below.
THE ROLE
As a member of the Venue Nation IT team, the Digital Media Analyst will join a talented, diversified team that supports all technologies at Live Nation Venues. As a member of the team, the Analyst will take direction from leadership and help coordinate efforts with internal support teams and strategic vendors to ensure that the company is a technology leader in the live entertainment space and delivering differentiated value to our Venues, Artists, and Fans. This person will ideally have experience with several venue-related applications and technologies – and a specific expertise with Digital Media technologies and familiarity with CCTV systems.
WHAT THIS ROLE WILL DO
Build and maintain strong relationships with internal and external stakeholders related to Digital Media and Content.
Assist with the evaluation, deployment, and support of Digital Media systems.
Troubleshoot hardware and application issues related to Digital Media, Content Management and CCTV.
Provide technical guidance on systems integrated with Digital Media and CCTV platforms.
Ensure system uptime and performance, delivering appropriate content to each screen per business expectations.
Develop technical processes to maintain consistent connectivity for screens, Digital Media Players (DMPs) and CCTV cameras.
Gain in-depth understanding of venue environments and operations through strategic site visits.
Translate broad business needs into actionable work streams.
Organize meetings to collect application/project requirements, provide updates, and manage follow-up responsibilities.
Track key performance indicators (KPIs) to assess the health and stability of the Digital Media and CCTV environments.
Monitor project progress and provide scheduled updates on milestones, deliverables, and overall status.
WHAT THIS PERSON WILL BRING
In-depth knowledge and experience in current Digital Media technologies and operations, including:
Strong understanding of video compression formats
Expertise in delivering digital content to screens over IP networks
Knowledge of encoder/decoder use in matrixed environments
Excellent written and verbal communication skills, with a strong focus on customer service.
Proven success in working with vendors to ensure effective service delivery and results.
Ability to collaborate across departments and organizational levels to drive projects forward.
Flexibility to reprioritize quickly in dynamic environments while maintaining deadlines.
Strong risk management and conflict resolution skills.
Exceptional analytical and problem-solving abilities to support cross-functional teams.
Clear strategic thinking with the ability to articulate vision and effectively communicate with technical teams and stakeholders.
Experience coordinating with geographically dispersed teams in both day-to-day operations and event-driven scenarios.
QUALIFICATIONS
2+ years of experience with digital content streaming systems.
2+ years of client support and vendor management experience.
Hands-on experience with Digital Media and content management systems.
Experience with installation and support of CCTV systems.
General knowledge of network topology and components.
Ability to read and interpret floorplans and technical drawings (preferred).
Sound judgment and calm decision-making under pressure.
Excellent communication skills, both written and verbal.
Self-motivated and able to work effectively in a team environment.
Proficiency in Microsoft Office, particularly Word and Excel.
Experience with Zendesk or similar ticketing platforms (preferred).
Familiarity with the entertainment or live events industry is a plus.
BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.