Job Title: Medical Appointment Setter [JW -RBT]
Position Type: Full-time
Work Hours: 8:00 AM - 5:00 PM Pacific Daylight Time, Monday - Friday
Salary rate: $5-$7
Job Responsibilities:
- Answer inbound calls promptly and professionally.
- Respond quickly to new patient inquiries and convert leads into scheduled appointments.
- Follow up with prospective patients through phone, email, and text.
- Maintain excellent customer service throughout the patient journey.
- Schedule, reschedule, and confirm patient appointments using Jane EMR.
- Perform courtesy insurance eligibility and benefits verification for out-of-network patients.
- Update and maintain accurate patient information in the EMR.
- Follow up with inactive patients to encourage them to return for care.
- Build relationships with referring providers such as orthopedic clinics, hand surgeons, and other medical offices.
- Conduct outreach to referral partners to help grow the practice.
- Manage the owner's calendar and email as needed.
- Complete other administrative tasks to support daily operations.
Requirements
- At least 1 year of experience in sales, appointment setting, or lead conversion with excellent people skills is required.
- Experience using EMR/EHR systems and phone systems
- Healthcare administrative experience and knowledge of medical terminology and insurance verification is highly preferred.
- Experience working with U.S.-based companies.
- Strong verbal and written English communication skills.
- Organized, detail-oriented, and able to work independently in a fast-paced environment.
- Experience with Jane EMR is highly preferred.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
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