Operation Manager

About the position The Operations Manager is responsible for the day-to-day execution of property management and maintenance operations across the RDE portfolio. This role ensures properties are operating efficiently, residents receive a high-quality experience, and teams consistently execute company processes and standards. This is a hands-on leadership role designed to grow into an Operations Director position as the company scales. Responsibilities • Operational Leadership • Oversee daily operations across all managed properties • Enforce company policies, procedures, and operating standards • Serve as the primary escalation point for property managers and maintenance supervisors • Ensure consistent execution of leasing, move-ins, renewals, maintenance, and resident communication. • Property Performance & KPIs • Track and manage key performance indicators, including: • Economic and physical occupancy • Vacancy and delinquency • Work order completion and aging • Security deposit processing timelines • Online reputation and resident reviews • Conduct weekly KPI reviews with property managers • Identify underperforming assets and implement corrective action plans. • Financial Oversight • Support ownership in executing the annual operating budget • Monitor controllable expenses and vendor performance • Review monthly financial statements and variance reports • Ensure accurate rent collection, delinquency follow-up, and deposit accounting • Maintenance & Vendor Coordination • Coordinate maintenance operations across approximately two maintenance vans • Prioritize work orders, turns, and preventative maintenance • Ensure compliance with safety, habitability, and regulatory standards • Manage vendor relationships and pricing within approved budgets • Resident Experience & Move-Ins • Own the move-in process and resident onboarding experience • Ensure units are move-in ready, clean, and inspected prior to occupancy • Implement quarterly initiatives to improve resident satisfaction • Drive positive online reviews related to move-in and service experience • Team Leadership & Development • Coach, train, and support property managers, leasing staff, and maintenance personnel • Assist with hiring, onboarding, and performance management • Foster a culture of accountability, hospitality, and continuous improvement • Identify and develop future leaders within the organization • Quarterly Priorities & Strategic Execution • Lead execution of quarterly company priorities as defined by ownership • Translate high-level goals into actionable plans for site teams • Track progress and report results weekly and monthly • Growth Path: Operations Manager → Operations Director • This role is intended to grow into an Operations Director position upon meeting company scale and performance benchmarks, including: • Portfolio growth to 1,100+ doors • Revenue growth to $1.4M+ annually • Demonstrated ability to consistently hit budget and KPI targets • Proven leadership and development of management-level staff Requirements • 5+ years of property management experience (multifamily or mixed-use preferred) • 2+ years in a supervisory or operations-focused role • Strong understanding of property-level financials and KPIs • Experience managing maintenance operations and vendors • Proficiency with property management software and reporting tools • Strong organizational, communication, and problem-solving skills Nice-to-haves • Texas real estate license (or willingness to obtain) • Experience managing 500+ units • Background in value-add or operational improvement environments Benefits • 401(k) • 401(k) matching • Bonus based on performance • Competitive salary • Dental insurance • Health insurance • Paid time off • Vision insurance