Operations Manager

Role: Operations Manager
Location: Remote(United States)
Employment Type: Full-time

About RhymetecRhymetec is a rapidly growing cybersecurity and compliance firm helping organizations navigate complex security, privacy, and regulatory challenges. We provide services including vCISO, SOC 2, ISO 27001, HIPAA, CMMC, penetration testing, AI-powered security assessments, and managed cybersecurity solutions. As we continue to scale, we are seeking an Operations Manager who thrives in a fast-paced environment and is passionate about building efficient processes, driving accountability, and helping teams operate at their highest level.

Position Overview The Operations Manager will serve as a key leader responsible for ensuring the smooth day-to-day operation of Rhymetec. This individual will work cross-functionally with Service Delivery, Sales, Marketing, Finance, HR, and Executive Leadership to improve operational efficiency, optimize workflows, and support the company’s continued growth. The ideal candidate is highly organized, data-driven, proactive, and capable of balancing strategic initiatives with operational execution.


Key Responsibilities

Operational Excellence

• Develop, implement, and continuously improve operational processes across the organization.
• Identify bottlenecks, inefficiencies, and areas for automation.
• Drive standardization and documentation of internal workflows and procedures.
• Set and monitor organizational performance metrics and recommend improvements.

Project & Process Management

• Execute company-wide operational initiatives and strategic projects.
• Ensure projects remain on schedule, within scope, and aligned with business objectives.
• Coordinate resources across departments to meet deadlines and service commitments.
• Maintain accountability through project tracking systems and status reporting.

Cross-Functional Leadership

• Partner with department leaders to improve collaboration and operational effectiveness.
• Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams.
• Support leadership in implementing organizational priorities and company initiatives.
• Assist with scaling operations to support continued growth.

Performance & Reporting

• Develop and maintain KPI dashboards for executive leadership.
• Analyze operational data to identify trends and opportunities for improvement.
• Prepare executive reports and recommendations based on business performance.
• Track service delivery metrics, utilization, profitability, and operational health indicators.

Resource Management

• Assist with workforce planning and capacity management.
• Support hiring and onboarding initiatives in partnership with HR.
• Monitor team utilization and operational efficiency.
• Ensure operational resources are aligned with company goals and growth forecasts.

Technology & Automation

• Evaluate and implement tools that improve operational efficiency.
• Work closely with Rhymetec’s AI initiatives to identify opportunities for automation.
• Support integration of operational systems and reporting platforms.
• Promote adoption of technology solutions that improve employee productivity and client outcomes.

Compliance & Quality Assurance

• Ensure operational processes align with internal policies and industry best practices.
• Support quality assurance initiatives across service delivery teams.
• Assist with internal audits, documentation reviews, and operational governance programs.

Qualifications

Required

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 5+ years of operations, project management, or business management experience.
• Experience working within a professional services, consulting, technology, or cybersecurity organization.
• Strong analytical and problem-solving abilities.
• Exceptional organizational and project management skills.
• Advanced proficiency with Microsoft Office, Google Workspace, and reporting tools.
• Excellent communication and leadership skills.

Preferred

• Experience in cybersecurity, compliance, managed services, or SaaS environments.
• Experience managing operational KPIs and executive reporting.
• Familiarity with project management methodologies and operational frameworks.
• Experience implementing automation and AI-driven business processes.
• PMP, Lean Six Sigma, or related operational certifications.

Key Success Metrics

The Operations Manager will be measured on:

• Operational efficiency improvements
• Project completion rates and timeline adherence
• Cross-departmental collaboration effectiveness
• SLA and service delivery performance
• Process automation initiatives implemented
• Employee productivity and utilization metrics
• Executive reporting accuracy and timeliness
• Overall organizational scalability and operational maturity

What Success Looks Like After 12 Months

• Established scalable operational processes across all major departments.
• Improved organizational efficiency through automation and workflow optimization.
• Implemented executive KPI dashboards providing real-time business visibility.
• Reduced operational friction points and improved interdepartmental collaboration.
• Successfully supported Rhymetec’s growth objectives while maintaining service quality.
• Became a trusted operational leader and strategic partner to the executive team.

Compensation & Benefits

• Employee Covered Medical Premiums (100%)
• Dental and Vision Benefits
• Company Paid Life Insurance
• PTO and Sick Time, 11 Paid Holidays
• Professional Development Opportunities
• 401K Retirement Company Match (3%)
• Summer Friday’s!

Rhymetec is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic, disability, age, or veteran status.

Originally posted on