Job Description:
• Take control of a complex, multi-stakeholder initiative
• Become Mission Lane's primary operational point of contact with the first vendor partner
• Build the foundational infrastructure for the program including SFTP file transfer pipelines, automated account placement logic, vendor scorecard framework, QA and call-monitoring protocols, exception playbooks for transitioning accounts
Requirements:
• 5+ years of progressive experience in the collections industry, with a demonstrated track record of designing and building high-performing collections solutions and delivering measurable business results
• 5+ years of experience designing processes and infrastructure for outsourcing work
• 5+ years of experience managing relationships and delivering performance in an outsourced collections channel
• Proven ability to develop and execute structured operational plans with defined milestones and accountability frameworks.
• Demonstrated experience working with cross-functional teams (engineering, data, legal, compliance) and driving shared outcomes across them
• Demonstrated ability to drive performance improvements in complex, fast-moving environments
• Strong professional presence and communication skills; able to function as an operational bridge between senior leadership and front-line agency management
• High resilience under pressure; a results-driven orientation with the ability to navigate ambiguity and maintain standards in a fast-paced environment
• Ability to travel for onsite agency reviews and company meetings within the US as required
Benefits:
• Paid time off
• 401(k) match
• Monthly wellness stipend
• Health/ dental/ vision insurance options
• Disability coverage
• Paid parental leave
• Flexible spending account (for childcare and healthcare)
• Life insurance
• Remote-first work environment