Company: Suncap Technology
Job description: Title: Partner Now Assist Program Manager ( Remote )
Location: AUSTIN, TX
Duration: 2 months
This is a Remote position.
Duties:
Overview:
We are looking for a highly motivated program manager to support our growing Global Partnerships & Channels (GPC) Partner Success Team in efforts to accelerate the scale the success of our partner ecosystem. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow biggest priorities - Generative AI.Key Responsibilities:
- The ideal candidate will be responsible for overseeing the status and operations of customer adoption engagements and establishing a centralized process for cross-functional teams on partner-led engagements
- Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders
- Develop and report key metrics around partner engagement with accounts that have purchased and implemented Now Assist
- Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy
- Build processes, templates, training artifacts, internal KBs, and SOPs for program execution and reporting for internal operational stakeholders
- Execute change management initiatives to ensure successful cross-organizational adoption of new processes
- Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements
- Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
Experience working in Partner Ecosystem (understanding partner GTM and process) * Does this position have the opportunity to extend beyond the initial contract or convert to FTE?TBD. Likely update prior to EoY. * What is the work schedule for this position?40 hours typical working days (8am-5pm) * What will the interview process look like?Interview with me and potentially 1 other person on the team Skills:
Qualifications:
- 5+ years of professional experience in program management or strategic operations is required
- The ability to communicate and work collaboratively with a variety of teams and personalities is essential
- Demonstrated track record as a strategic thinker - able to work in the details and grasp the 'big picture'
- Energetic self-starter with a proven track record for getting things done in a high-growth environment
- Focused on results, and able to identify the few key things that matter and drive action to see improvements
Expected salary:
Location: Austin, TX
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