About Winona:
Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.
About the role:
Winona is looking to hire a full-time remote Patient Care Representative in the Philippines. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for Winona.
Seniority Level: Entry-Mid Level
Responsibilities:
Answering questions about Winona’s products and services.
Delivering information about Winona’s offerings.
Ensuring patient satisfaction and maintaining professional patient support.
Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.
Keeping records of patient interactions, processing patient accounts, and filing documents.
Taking the extra mile to engage with patients.
Requirements:
Experience working in a medical-related job
Strong customer service experience
Availability to work a minimum of two weekends per month
Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
Comfortable making calls with patients
Comfortable using social media
Excellent communication and writing skills
Attention to detail and a good sense of judgment
A personal computer with stable internet
Available to work from Wednesday to Sunday, from 7:00 AM to 4:00 PM Eastern Standard Time (EST)
What’s in it for you?
As a full-time member of our team, you’ll enjoy:
Flexible hours, work wherever you choose
Unlimited PTO
Non-working holidays per country of residence
Pro-rated 13th-month bonus in select regions
Referral bonuses
Financial support for online courses
Fun and casual work environment
Employee engagement activities and virtual gatherings
We are a diverse, global team!
Equal Employment Opportunity
Winona provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Winona takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.
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