At Mukuru, every customer interaction matters. As a Manager: Quality Assurance, you’ll be at the forefront of shaping exceptional customer experiences across both human and AI-powered support channels. This is your opportunity to lead quality at scale, turning insights into action and ensuring every interaction meets the highest standard.
You won’t just oversee quality you’ll define it. From customer conversations to AI driven journeys, you’ll ensure consistency, drive improvements, and influence how millions experience our services.
Lead quality, lead people
Own the customer experience
Drive impact through insights
Shape the future with AI
Build systems that scale
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS