GE Vernova is seeking a Customer Care Specialist to serve as a key liaison between the company and its customers. The role involves managing customer concerns and complaints, providing technical support, and ensuring effective communication regarding warranty issues and repairs.
Responsibilities
- Lead customer communications and represent GE to the customer
- Receive, manage, and resolve customer concerns and complaints
- Documentation and management of customer complaints in the ACT/QCR system
- Manage customer returns and repairs at the factory
- Controlling COPQ related to warranty and field repairs
- Supporting customer site and failure investigations and reports
Skills
- Bachelor's degree from an accredited university in a related field with 1 year of related customer service experience (or a high school diploma / GED with a minimum of 4 years of related customer service experience)
- Strong project management skills, planning/organization, activity follow-up
- High Voltage Experience would be a plus
- Experience in MS Office software including MS Excel and MS PowerPoint
- Experience working cooperatively and effectively in a team environment
- SAP Knowledge
- Preferred Lean Manufacturing experience
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs
- Willingness to travel (15%)
Benefits
- Medical, dental, vision, and prescription drug coverage
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
Company Overview
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