Note: The job is a remote job and is open to candidates in USA. Syspro is a company focused on driving growth and retention for key customer accounts. The Account Executive role involves managing customer relationships, expanding share of wallet, and ensuring delivery against commitments to enhance customer loyalty and revenue.
Responsibilities
- Own and manage a portfolio of key customer accounts by acting as the primary point of engagement and trusted commercial advisor for each customer
- Build, maintain, and deepen long‑term relationships with customer stakeholders and executive sponsors through regular engagement, structured account planning, and proactive value‑based discussions
- Identify, develop, and execute opportunities to increase Share of Wallet within existing accounts by positioning relevant Syspro solutions, services, and end‑to‑end offerings aligned to customer business needs
- Drive account growth strategies through targeted campaigns, initiatives, and solution proposals that address both immediate customer requirements and long‑term business objectives
- Ensure delivery against customer expectations by coordinating internal Syspro teams, partners, and service providers to meet agreed commitments, timelines, and quality standards
- Act as a liaison between customers, Syspro internal departments, regional offices, and partners, ensuring customer requirements are clearly understood, communicated, and fulfilled
- Promote and manage partner engagement within accounts by leveraging a strong understanding of the Syspro Partner Program to deliver integrated customer solutions where appropriate
- Monitor and manage Profit and Loss (P&L) performance for each key account, ensuring financial targets related to growth, retention, and profitability are achieved or exceeded
- Track, analyse, and manage customer satisfaction levels, proactively addressing risks, issues, or service gaps that could negatively impact customer experience or retention
- Maintain a disciplined approach to account governance by tracking customer requirements, commitments, commercial agreements, and service delivery performance
- Prepare and present accurate monthly and quarterly forecasts for assigned accounts, including Share of Wallet growth, revenue performance, risks, and opportunities
- Produce regular account performance reports and insights to support internal decision‑making, pipeline management, and strategic planning
- Support pre‑sales and sales engagements by acting as a product and solution advisor, contributing industry insight, account knowledge, and customer context to solution design
- Continuously assess market trends, competitive dynamics, and customer environments to identify new opportunities and anticipate changes affecting account strategy
- Ensure all account management activities align with Syspro governance requirements, ethical standards, and internal policies
- Represent Syspro professionally and consistently as a brand ambassador in all customer interactions, reinforcing trust, credibility, and long‑term partnership value
Skills
- Bachelor's Degree
- 8+ years of in-depth experience within the manufacturing and/or distribution industry
- Proven account management or other relevant experience
- ERP industry experience
- Target Market Industry Experience
- Strong and broad cross-functional business process knowledge
- Strong account-management and relationship-building capability
- Proven ability to grow revenue and increase share of wallet within existing customers
- Solid commercial and financial understanding at account level
Benefits
- 13 paid company holidays in 2026
- 20 vacation days
- 6 wellness days
- 401k from day one of hire
- Health/Dental/Vision Insurance the first of the month after hire
- Life insurance
- Bonus/ commission
- Maternity and Paternity Leave
Company Overview
SYSPRO offers an enterprise resource planning software solution that assists manufacturers and distributors to manage their businesses. It was founded in 1978, and is headquartered in Costa Mesa, California, USA, with a workforce of 501-1000 employees. Its website is https://asia.syspro.com.