Note: The job is a remote job and is open to candidates in USA. Aircall is a unicorn, AI-powered customer communications platform that is seeking an AI Productivity Engineer to join their Engineering Productivity team. The role focuses on accelerating AI adoption within the engineering organization by building AI-powered tools to improve productivity and streamline workflows.
Responsibilities
- Take clear ownership of rapid AI adoption across the engineering organization
- Identify high-friction areas in engineering workflows where AI can meaningfully improve productivity
- Design and build practical, production-grade AI-powered developer tooling (coding, testing, PR reviews, debugging)
- Build contextual, system-aware AI assistants using internal data, codebases, and tooling
- Explore, prototype, and productionize AI-driven solutions with strong autonomy on how problems are solved
- Automate and streamline workflows across GitLab, Jira, CI/CD, Slack, and observability tools
- Design and operate internal AI services and orchestration layers (e.g. MCP servers)
- Own solutions end-to-end: discovery → design → build → measure → iterate
- Work hands-on with engineering teams to remove friction, enable usage, and move tools from delivery to daily practice
- Measure success through adoption, impact, and tangible time saved for engineers
Skills
- 5+ years of experience as a software engineer, with recent focus on GenAI systems
- Strong experience building production-grade systems, not just prototypes
- Hands-on experience with: LLMs (OpenAI, Anthropic, etc.)
- Prompting, retrieval, and context injection
- AI-powered tooling or internal platforms
- Solid backend engineering skills (APIs, services, integrations)
- Experience working with developer tools (CI/CD, GitHub/GitLab, Jira, observability)
- Strong product mindset and comfort operating in ambiguous problem spaces
- Particularly interesting profiles are engineers who have built developer tools and are now evolving toward AI-native system design
- Prior experience building developer tools, internal platforms, or DevEx tooling
- Experience evolving traditional tooling into AI-assisted or AI-driven workflows
- Familiarity with MCP, agent-based systems, or model orchestration concepts
- Experience integrating AI with large codebases, monorepos, or complex CI/CD environments
- Exposure to security, privacy, and trust considerations in internal AI systems
Benefits
- Equity and other benefits
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, commuter, and childcare reimbursements
- Generous parental leave policy
Company Overview
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://aircall.io/.Company H1B Sponsorship
Aircall has a track record of offering H1B sponsorships, with 4 in 2026, 9 in 2025, 3 in 2024, 1 in 2023, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.