Note: The job is a remote job and is open to candidates in USA. Three Link Solutions is a company that partners with clients to enhance their Workday environments. The AMS Consultant will support and optimize Workday configurations in production environments, serving as a trusted advisor to clients and ensuring high-quality service delivery.
Responsibilities
- Provide ongoing functional support for Workday HCM, Payroll, Absence, Time Tracking, and Financials across multiple client environments, including troubleshooting, configuration changes, and issue resolution
- Serve as the primary point of contact for assigned clients, helping them understand system capabilities, navigate business process configurations, and adopt best practices
- Manage your own workload and client priorities independently, ensuring work is completed within agreed service levels and client expectations are consistently met
- Investigate and resolve production issues by performing root cause analysis, testing configuration updates, and coordinating with internal teams as needed
- Support Workday release management by reviewing tenant updates, assessing impact on client configurations, and recommending adjustments
- Create and maintain documentation, job aids, and reporting to improve client self-sufficiency and operational visibility
- Contribute to team knowledge sharing and mentor junior consultants, helping build collective expertise across Workday modules
- Communicate proactively with clients and stakeholders, providing clear status updates, managing expectations, and surfacing opportunities to improve their Workday experience
Skills
- 4+ years of experience supporting Workday in a post-go-live, managed services, or consulting capacity
- Strong functional knowledge Workday Payroll
- Demonstrated ability to configure and troubleshoot Workday business processes, security, calculated fields, and condition rules
- Experience working directly with clients to gather requirements, explain system behavior, and recommend solutions
- Experience in of one or more of the following Workday modules: Core HCM, Absence Management, Time Tracking, Benefits, or Core Financials
- Strong problem-solving and analytical skills with the ability to work through complex, cross-module issues
- Proven ability to manage multiple client priorities and deadlines simultaneously, without losing quality or responsiveness - this is not a role where work lands in a queue and waits. It moves, and so do you
- Active Workday certification(s) in Payroll, Absence, Time Tracking, Core HCM, Benefits, or Core Financials
- Experience with Workday reporting, calculated fields, and dashboards to support operational decision-making
- Prior experience in a consulting firm, managed services organization, or Workday partner environment
- Familiarity with Workday release cycles, tenant management, and SaaS operational best practices
- Comfort with ambiguity and a track record of figuring things out - whether that means digging into documentation, leaning on your team, or testing until you find the answer
Company Overview