Note: The job is a remote job and is open to candidates in USA. Athelas is focused on transforming healthcare with their AI Operating System. The Application Analyst will manage technical operations for a key customer relationship, ensuring platform performance and client satisfaction while driving continuous improvement initiatives.
Responsibilities
- SLA performance and system availability reporting
- Incident and defect resolution coordination with Engineering
- Technical governance, patching, and compliance cycles
- Multi-project technical release management
- Client-facing technical communication and escalation management
- Operational documentation and continuous improvement initiatives
Skills
- 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment
- Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability
- Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates)
- Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement
- Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries
- Experience managing integration change lifecycles and coordinating software upgrades in production environments
- Familiarity with healthcare systems such as clinical documentation or charge capture workflows
- Experience working with or within large health systems
- Background in physician-facing mobile or portal applications
- Knowledge of HL7 / clinical data interfaces
Company Overview
Company H1B Sponsorship