Note: The job is a remote job and is open to candidates in USA. Intelerad is a company focused on improving healthcare outcomes through innovative medical imaging solutions. The Applications and Workflow Consultant III will lead workflow analysis, optimization, and training for Radiology Healthcare IT solutions, ensuring customers achieve maximum value from Intelerad's products and services.
Responsibilities
- Lead Workflow Analysis & Optimization: Conduct current state workflow analysis, design future state workflows (including system and department process workflows), and determine application optimization strategies using best practice methodologies tailored to each customer's unique environment
- Develop & Deliver Training Programs: Create comprehensive training plans and documentation, coordinate and provide super user application training, ensure timely delivery of course completion certificates, and verify that super users can effectively train end users on site-specific requirements
- Serve as Subject Matter Expert: Act as SME for product and service offerings, provide application training and support to cross-functional teams, identify and follow up on product features and issue requests during implementations, and proactively participate in change management processes
- Manage Project Delivery: Coordinate with project management teams on implementation activities, provide regular proactive updates to PMs and management, manage multiple concurrent projects, and adapt to meet the expectations of diverse and challenging customer environments
- Mentor & Develop Team: Provide mentorship and guidance to Applications and Workflow Consultant I and II team members, drive standardization of workflow and training methodologies, and work cross-functionally to improve collaboration and efficiencies
- Partner with Business Development to support SOW development as needed
- Act as a bridge between Professional Services and Product/Development teams to relay product updates, overcome implementation challenges, and share customer feedback
Skills
- Bachelor's degree in Computer Science, Health Science, or Education; Certified Radiology Technologist certification; or equivalent experience
- 5+ years of experience in Radiology, Cardiology, or equivalent healthcare imaging environments
- 5+ years of experience in Healthcare or IT-related roles, or equivalent experience
- Strong communication skills with demonstrated ability to teach diverse learning styles in clinical applications
- Knowledge of enterprise-level Radiology and/or Cardiology Healthcare IT solutions
- Ability to communicate effectively and build rapport with internal management and company personnel
- Must be a U.S. citizen and able to provide proof of citizenship
- Must be eligible to obtain and maintain required government security clearance(s) and system access (e.g., VA systems such as FACTS)
- Must be willing to complete all required onboarding steps, which may include background investigations, fingerprinting, and identity verification
- Must comply with all client and government security requirements as a condition of continued employment
- Lean Methodology understanding and competencies
- Demonstrated leadership capabilities in driving standardization of workflow and training methodologies
- Experience mentoring or coaching junior consultants or team members
- This role requires the successful completion and maintenance of all government-mandated security clearances, investigations, and access credentials necessary to support customer environments
- Employees must meet all eligibility requirements and participate in ongoing security compliance activities as required by the customer
Benefits
- Bonus and other forms of compensation may be provided as part of a total compensation package
- A full range of medical, financial, retirement, PTO, and/or other benefits
Company Overview